Introducing the Samsung Galaxy S24 Series

[RogersYan]

Hey Community,

Elevate to epic with Rogers 5G and the new Galaxy S24 series. Secure yours by pre-ordering on rogers.com. 

Whether you are a customer who’s looking to upgrade their legacy device, a newcomer to Canada looking for easier ways to communicate while learning a new language or someone who loves to socialize and share moments on social media, the Galaxy S24 Series has exciting new features for all:

Galaxy AI is here

Galaxy AI is built to provide you with a more personal, useful and secure mobile experience than ever before to unleash your creativity, productivity and open new possibilities in your life.

Circle to Search with Google

What’s your favourite influencer wearing? Where’d they go on vacation? What’s that word mean? Don’t try to describe it — use Circle to Search with Google and get the answer in a snap. With Galaxy S24 Series, simply circle it on your screen and learn more.

Live Translate

Speak foreign languages on the spot with Live Translate. Unlock the power of convenient communication with near real-time voice translations, right through your Samsung Phone app.

Note Assist

Focus on capturing your notes and spend less time perfecting them. Note Assist will summarize, format, and even translate them for you. Your notes are organized neatly so that you can find what you need when you need it.

Features	S24	S24+	S24 Ultra
Display	6.2” 2340 X 1080 FHD+	6.7” 3120 X 1440 QHD+	6.8” 3120 X 1440 QHD+
Memory & Storage	8 GB RAM 128/256 GB	12 GB RAM 256/512 GB	12 GB RAM 256/512 GB
Processing Power	Octa-core Snapdragon® 8 Gen 3	Octa-core Snapdragon® 8 Gen 3	Octa-core Snapdragon® 8 Gen 3
Front Camera	12 MP  f/2.2	12 MP  f/2.2	12 MP  f/2.2 AF
Rear Camera	12 MP f/2.2 (Ultra Wide) 50 MP f/1.8 (Wide) 10 MP 3x f/2.4 (Tele)	12 MP f/2.2 (Ultra Wide) 50 MP f/1.8 (Wide) 10 MP 3x f/2.4 (Tele)	12 MP f/2.2 (Ultra Wide) 200 MP f/1.7 (Wide) 50 MP 5x f/3.4 (Tele)
Battery	4000 mAh	4900 mAh	5000 mAh

Pre-order yours now and let us know which model and colour you chose! Official launch date is January 31. 

[User5725]

Rogers customer service is absolute garbage.  I preordered the S24 Ultra 512GB back in January before they were released. After the release date, I checked online to see when to expect my phone.  It didn't exist.  I received an email confirmation when I preordered that included an order ID number.  Called and spoke to a rep, that rep told me that I was a liar, that Rogers doesn't send out confirmation emails that include an order ID.  I asked for the supervisor, was never put in contact with the supervisor.  I asked for the email of the supervisor so that I could forward the confirmation email to them so they could verify it's authenticity.  Never given an email. I have called to speak with the retention department, as well as 3-4 other customer service reps, all of which assured me that they had fixed the issue and that my order will be arriving asap.  Called again today only to find out that not one of the reps or the retention department had actually done anything.  I placed the order again last night, online, and that is the only order that is in their system.  I was offered 3 months of Canada/USA calling for free for my hassles......I don't ever call the USA, so this is the most ridiculous offer I have ever heard.  Still at this point they have not rectified the problem.  I'm about to change carriers at this point.  VERY DISAPPOINTED!!!!!

[RogersYasmine]

Hello @User5725,

Thank you for taking the time to visit us in the community and sharing your recent experience. That does sound like a very disappointing situation. This is definitely not the way we would have liked for things to unfold. We do appreciate the feedback and will continue to work towards making the customer experience a more positive one moving forward.

You mention that your issue has yet to be resolved. Can you kindly explain further? Are you saying that your latest order has also not been properly processed?

Thank you,
RogersYasmine