Haven’t receive billing yet.

[Jingfeng]

I am supposed to receive my Internet bill by the end of the month. But I haven’t receive any information about it.

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[RogersYasmine]

Greetings @Jingfeng ,

Thanks for visiting us in the forums and for posting about your billing concern. 🙂

Has your bill arrived since you last posted here? Do you know what your billing cycle dates are? Feel free to send us a PM @CommunityHelps and we'll be happy to look into this for you. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine

[azaleabzzz]

I am experiencing the same problem. I changed my plan on Black Friday, I didn't receive my contract by e-mail. Then yesterday, I didn't get any e-mail notification for my internet bill. I log on the application and saw that my bill arrived, but it seems I am not getting any e-mails from Rogers.

[57]

@azaleabzzz : Have you checked your Spam/Junk folder.  Sometimes they go there?  Do you have an XXX@rogers.com e-mail address? If so, have you tried logging into Webmail, especially the Spam folder there?

I, and others, have also sometimes had issues with Rogers email (mostly from this forum), not getting through or going to Spam/Junk, although I have not had an issue with Rogers corporate emails:

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud-Discussions/Rogers-Yahoo-Spam-Filter-Calls...

Many people have similar issues with Chat Transcripts not getting to them (not even to the Spam folder:

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49276...

[azaleabzzz]

Yes I looked my Spam/Junk folder but funny thing, I got my e-mail notification for my bill right after I wrote here. 😏

[Jingfeng]

Just received an email notification of my bill today. Thank you