03-17-2020 08:24 PM - last edited on 03-17-2020 08:28 PM by RogersZia
Just got an e-mail supposedly from Rogers. Anyone have any more info on it? Here's part of what it said. It also links to an offer from TransUnion. Is this e-mail legit?
"We are writing to inform you about a recent situation with a Rogers service provider that involves your account information.
What Happened?
On February 26, 2020, Rogers became aware that one of our external service providers had inadvertently made information available online that provided access to a database managed by the service provider. We immediately made sure the information was removed.
Rogers is also making complimentary credit monitoring service available to you through TransUnion for one year. This includes:
***Edited Labels***
Solved! Solved! Go to Solution.
03-19-2020 09:04 AM
@Robbell @Webster01 @Kmm1 @miraclestone @Dire @sadsap @hcashman Just wondering... did you all receive a promotional gift card from "Rogers Promotions" when you signed up for a new Rogers service?
03-19-2020 11:34 AM
No
03-19-2020 11:38 AM
I called as well. Nothing to give me only that my name and address was breached. Nothing else could be provided about the situation.
03-19-2020 11:53 AM
@Kmm1 wrote:
I called as well. Nothing to give me only that my name and address was breached. Nothing else could be provided about the situation.
Ironic, isn't it, that they would provide us with a number to call to get additional information that refuses to provide us with any additional information.
03-19-2020 05:38 PM
No I did not get a gift card. But I did recently switch my cable service to Rogers Ignite.
03-19-2020 08:00 PM
@hcashman wrote:
No I did not get a gift card. But I did recently switch my cable service to Rogers Ignite.
Okay, thanks. So much for that theory. The info page did say, "Customer information that was used by the service provider to fulfill promotional offers on behalf of Rogers was included in the vendor database."
@CommunityHelps At the very least, we're still entitled to know the name of this "service provider" and what the "promotional offer" was that we had been selected for.
03-19-2020 08:36 PM
03-23-2020 11:55 AM
Any updates? I too have a chain of emails with Rogers. I haven't heard anything since the initial email and referring to the useless FAQ they provided.
IMO the use of customer information in this situation was probably not justified. That's probably why they won't divulge the vendor info.
03-23-2020 12:23 PM
@Breached wrote:
Any updates? I too have a chain of emails with Rogers. I haven't heard anything since the initial email and referring to the useless FAQ they provided.
IMO the use of customer information in this situation was probably not justified. That's probably why they won't divulge the vendor info.
...or perhaps it was a Rogers subsidiary.
03-26-2020 10:02 AM - edited 03-26-2020 11:15 AM
FYI, saw in another thread that the www.rogerspromotions.com web site is currently offline. This was the 3rd-party "service provider" who processed and sent out the promotional gift card that I received when I signed up for Ignite TV. Not saying that it was them who was responsible for this incident but... You can do a whois lookup online to see who owns the domain.