Turning Off Call Forwarding in Online Manager

[mkam]

I have a number selected in Forward My Friends & Family Calls.  I now wish to turn it off - but how???  I must be missing something.  Thanks

***edited labels***

[RogersEricB · Accepted solution]

Hi mkam,

I don't know if this is the steps you have taken, but here it is:

Deactivate Forward My Friends & Family Calls Online

- Login to www.rogers.com/onlinemanager
- Click on the forwarding tab.
- To select Do Not Forward My Calls click Configure
- Confirm your changes

If this is not working, please let me know.

Thanks,

RogersEric

[hisc3019]

is the rogers.com/onlinemanager website down

i am unable to remotely call forward and cancel call forward - check voicemail 

Please advise thanks 

[Jaclyngreen]

I had my call forwarding on and now It's not turning off. I don't know what to do. Please help me

[sriskanda]

how do i turn off call forwarding - rogers line

[RogersShaun]

Hi @sriskanda 

Have you tried the accepted solution posted above by RogersEric?

Let us know if you're still having difficulty!

[Biollw]

Why does Call forwarding *72 not work when you have "Online Manager". It includes this feature.

Bill

[Biollw]

I don't want to have to go into the online manager to turn on/off call forwarding. 

Rogers consumer web site has to be the slowest consumer web site in Canada. 

A simple *72aaabbbcccc on the phone is way easier when leaving the house than getting online and logging into the online manager. I used to use this before I changed to ignite. Had the online manager too.

OR rogers please create a login that goes directly to the online manager phone portion instead of drilling down through myrogers.

[RogersYasmine]

Greetings @Biollw!

We truly appreciate the feedback provided--every bit helps!!

Please correct me if I'm wrong, but it sounds like you may be referring to the Home Phone services that come included with our new Ignite TV bundle, is this correct? If so, I'd definitely recommend reaching out directly to our dedicated Rogers Ignite TV Concierge Team for better clarification on how Call Forwarding works. Here is how you can reach them:

Toll-Free Number: 1.866.299.3622

• Option #1 Technical Support
• Option #2 Dial the extension of your Ignite Concierge directly
• To speak with any available Ignite Concierge press “0”

Hours of Operation:  7 days a week from Sunday - Saturday, 7 am to 10 pm (EST)

I hope this helps!

Best regards,

RogersLaura