Game Center Live cannot login Apple TV

[Ranger61]

3rd generation Apple TV

enter MyRogers ID and password at the appropriate screen, then simply returned to the sign-in screen. no error message. never a problem before. sign-in with Desktop works fine. 

tried workarounds - "restore" Apple TV , and set proper region and time zone. same problem as described above.

*Edited Labels*

[RogersMoin]

Hello, @Ranger61.

Welcome to the Rogers Community Forums! 🙂

Thank you for posting the sign-in issue in the Community. It's puzzling that you can sign-in on your Desktop but can't sign-in on Apple TV 3rd generation. 

I appreciate trying different troubleshooting steps to resolve the issue. When on the login screen, do you see a square box? If yes, can you press the square and then login?

Keep us posted. 

Cheers,

RogersMoin

[Ranger61]

The sign-in page appears normally, I can click on Existing Users - Log In and then select Log In with MyRogers Account which then accepts both my Login ID and my password. Then a screen appears which says Accessing the NHL, but then the screen returns to the sign-in page with the previous signing in process having no effect.

[RogersMoin]

Hello, @Ranger61.

Thank you for your patience. We can have a ticket submit for you; please send us a private message at @CommunityHelps. You can check our blog if you require assistance with the private messaging.

Cheers,

RogersMoin

[Ranger61]

who am I sending a private message to?

my attempt led to this error message:

Authentication Failed.

• Authentication Ticket Mismatched, failed authentication.

[RogersTony]

Hello @Ranger61,

Thanks for providing us with the error code you get receiving! We've got your Private Message and we'll be responding to your inquiry shortly.

RogersTony

[Bryandec]

Hi, I am having the exact same issue with my Roger's nhl login on my apple tv, I enter user name and password and sends me right back to the login screen. I can only login on my android. Is there a solution?

[Ranger61]

Although I received an email stating that this issue was "solved", it is not solved. Exactly the same problem continues.

[Ranger61 · Accepted solution]

the issue now appears solved.

thanks to the Rogers tech team for looking into this.

[Firemedic3674]

Hey, this same issue just started in my iPhone X. I have deleted and reinstalled the app, restarted the phone etc. Exact same problem as the above. Please help!

[RogersZia]

Welcome to the Community and thank you for your post @Firemedic3674,

I can imagine how annoying sign in issues can be. Are you able to access the service on a different platform? As mentioned above, when on the login screen, do you see a square box? If yes, can you press the square and then login?

Have you previously gotten a ticket opened for this?

Just need a little bit more info to assist you further.

Looking forward to hearing from you 🙂.

RogersZia