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*** CGN3ACSMR - League of Legends – latency: firmware release pending

Datalink
Resident Expert
Resident Expert

Update: The new firmware has now been deployed across the network. Customers who received a modem with the old firmware will be updated automatically within 48-72 hours. There is no need to submit your MAC Address & Cable Account Reference number as the update will happen automatically.

 

This only applies to the CGN3ACSMR.

 

Announced as of the evening of Thursday 28 May, a firmware update to address the League of Legends issue is close to deployment. Updates are available as indicated in the message below from CommuntyHelps
______________________________________________________________________________________________________________
Hello Community


Good news! We have received a firmware patch from Hitron that resolves the connectivity issue with League of Legends and we’re working on deploying it to all. In the meantime, we can provide the update directly to those who contact @CommunityHelps via private message and provide the following information:


-Cable account reference number(12 digits beginning with “2”)


-MAC address of modem (12 digits found on the back of your Hitron modem)


Modems will be updated during nightly maintenance windows so you can expect to see the update take effect within 48 hours.


Thank you for your patience.

 

 Original post:  #176

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/18/thread...

_________________________________________________________________________________________________________________

 

 Note that this update addresses the League of Legends issue as well as the latency issue observed when pinging the modem. This should also address latency issues through the modem which is good news for anyone who games, not just with LOL, or who runs a time or latency intolerant application. 


The firmware solution that addresses the latency issue will also be applied to the next firmware updates for the CGN3 and CGN3AC, however there is no timeline as of yet for release dates for those modems. 


The Cable account reference number is located within the Internet section of your bill. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

------

Edited to add the below info:

 

If you send in your request during the day or early evening, you will probably see the update pushed out either very late in the evening or during the overnight maintenance period.  If not, then it should be pushed out no later than the next night.  The update will install regardless of the operating mode of the modem, Gateway or Bridge mode.

 

You can tell if you have the latest firmware by logging into the modem to check the firmware version or simply pinging the modem.  The old version is 4.4.8.13.  The new version is 4.5.8.16

 

If you are connected directly to the modem with the modem in Gateway mode, you can log into and ping 192.168.0.1   If you are connect to a router with the modem in Bridge mode you can log into, and ping 192.168.100.1

 

 

Here is an example of what you see with the previous 4.4.8.13 loaded:

 

ping 192.168.100.1 -n 1000

 

Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Reply from 192.168.100.1: bytes=32 time=8ms TTL=63
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Reply from 192.168.100.1: bytes=32 time=12ms TTL=63
Reply from 192.168.100.1: bytes=32 time=6ms TTL=63
Reply from 192.168.100.1: bytes=32 time=13ms TTL=63
Reply from 192.168.100.1: bytes=32 time=9ms TTL=63
Reply from 192.168.100.1: bytes=32 time=6ms TTL=63

 

Ping statistics for 192.168.100.1:


Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 139ms, Average = 6ms

 

Note the random ping times and average of 6 ms.

 

 

Here is the ping test after 4.5.8.16 is pushed out:

 

ping 192.168.100.1 -n 1000

 

Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=25ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63

 

Ping statistics for 192.168.100.1:


Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 67ms, Average = 1ms

 

 

Note that the average ping time to the modem drops from an average of 5 to 6 ms down to 1 ms.  Its not perfect as there are still random high ping times in the double digits, but its still a very good improvement.

 

 

There are two bugs in this updated version:

 

1.  The wifi is all or nothing.  You either have to have both 2.4 and 5 Ghz networks running, or both disabled.

 

2.  The firmware doesn't appear to save the enabled / disabled state for the wifi, so, if the power goes out at some point, when the modem fires up, there is a mismatch between what the wifi is actually doing, ie, on or off, and what the user interface indicates.  The way around this is to first save a backup file for the modem.  Navigate to ADMIN.....BACKUP and use the Backup button to create a backup file somewhere on your pc.  Do this when you have the modem settings configured to your preferences.  If the power ever goes out, run a factory reset by pressing the reset button at the back of the modem for 30 seconds and releasing it.  You can also initiate a reset from the ADMIN....DEVICE RESET page.  After the reset and reboot, reload the backup file using the ADMIN....BACKUP page, and then reboot.  Problem solved.

 

The all or nothing issue has been resolved for the next firmware release.

 

181 REPLIES 181

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Still showing 4.5.8.16 on my CGN3ACSMR.  Fwiw, I hadn't heard of, or been advised of an update.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

1z062nv
I plan to stick around

ok thanks

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

bngan2
I've been around

I got my modem yesterday and it's still firmware version 4.4.8.14. How do I request an update to the firmware? 

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Hi @bngan2

 

First I would like to say Welcome to the community! Smiley Happy

 

Thank you for reaching out to us, the firmware/software update should be updated automatically within 48 hours from the time the modem came online. 

 

If you still do not have the update after 72 hours you can PM @CommunityHelps and provide the following information:


-Cable account reference number(12 digits beginning with “2”)


-MAC address of modem (12 digits found on the back of your Hitron modem)


Thank you for your patience.

 

RogersAliciaG

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

missbiss137
I plan to stick around

"Note that the average ping time to the modem drops from an average of 5 to 6 ms down to 1 ms.  Its not perfect as there are still random high ping times in the double digits, but its still a very good improvement."

Just curious, does rogers plan on fixing this issue fully? This SHOULD be perfect and is a pretty big issue. I would like to atleast know there are still plans to fix this further.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

xazzer81
I've been here awhile

Could you please help me diagnose my problem. I recently went from teksavvy to rogers. Before at teksavvy I barely had lag and when i did it was mostly from league of legends server side.

 

I usually game with a dual band gaming router which I have connected to the modem/router from rogers. I get unbearable lag around afternoon and 8-12 ish pm.

 

This is unusual because this has never happened before. My firmware for my router is up to date and im connected to the least populated channel.

 

I have tried turning on QOS services on my asus router and forwarded all ports of league of legends to no success. Is it possible that my bandwith is being throttled?

 

Please if you could help me diagnose that would be great help. I will also submit a support ticket to rito.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Can you check the product sticker at the back of the modem and let us know which modem it is.  If its one of the new Hitron modems it will be a CGN3, CGN3AC, or CGN3ACSMR.  If its a CNG3ACSMR, can you log into the modem and on the Status page which is the first page that comes up, check the software version.  The previous version is 4.4.8.14.  The update version in 4.5.8.16.  It takes 48 to 72 hours to update to that firmware version.  4.5.8.16 resolves connect / disconnect issues with League of Legends and other online games, issues with VOIP devices and VPNs and just about any other latency intolerant application.  The jury is still out for PS3s and PS4s.  If you look at the very first post in the following thread, you can see the difference in the latency for ping tests to the modem, before and after version 4.5.8.16 loads.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/2532...

 

Just to check, are you running the modem in Bridge mode, with the Asus router running in full router mode?  You most likely do not need or can't use QOS.  For speeds above 100 Mb/s, with a recent Asus router, you should ensure that the Hardware Acceleration is enabled.  This is actually Broadcom's Cut Through Forwarding (CTF) which is incompatible with various functions such as QOS, traffic monitoring and any other function that requires the router processor to process the data for any purpose.  CTF basically forwards the data at the chip level, WAN port to local LAN port.  When it is disabled you lose the fast path through the router and take a second hit on throughput due to the processing of the data.  Assuming that your router has a Hardware Acceleration function which can be enabled, (LAN.... SWITCH CONTROL..... Hardware Acceleration) ensure that this is on. 

 

The  other possibility to look at is the cable signal levels.  Can you log into the modem, navigate to the STATUS.... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into the thread.  That will allow us to ensure that the signal levels are within their normal operating range.  Even so, if you happen to be on a busy node, there is a good change that the node is not able to service the number of customers that are using it with higher data rates.  That usually requires further investigation to come to that conclusion.

 

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

xazzer81
I've been here awhile

Thanks for the reply. This is the CNG3ACSMR modem and the products firmware version is 4.5.8.16. 

 

I am not sure if I'm running the modem in bridge mode or not but through the gateway I have disabled the wireless option. Nvm I just checked and it was not in bridge mode. Can this be causing lag? 

 

DOCSIS WAN

This menu displays both upstream and downstream signal parameters

 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM2.600938.605
2591000000256QAM4.100140.946
3597000000256QAM3.600240.366
4603000000256QAM3.700340.366
5609000000256QAM3.700440.366
6615000000256QAM3.700540.366
7621000000256QAM3.600638.605
8633000000256QAM3.300740.946
9639000000256QAM3.100838.983
10651000000256QAM2.0001038.605
11657000000256QAM2.0001138.983
12663000000256QAM1.5001238.983
13669000000256QAM2.00010938.983
14675000000256QAM2.00011038.605
15681000000256QAM2.20011138.983
16687000000256QAM2.10011238.983
17693000000256QAM2.10011338.605
18699000000256QAM2.00011438.983
19705000000256QAM1.90011538.983
20711000000256QAM2.10011638.983

 

Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM38.00026400000
223700000ATDMA - 64QAM38.00036400000
338596000ATDMA - 64QAM38.00013200000

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

It could be partially responsible.  Log into the modem, navigate to BASIC..... GATEWAY FUNCTION, and disable the Residential Gateway Function.  Save the setting and the modem will reboot into Bridge mode.  Usually anyone running in Bridge mode will then run everything through their own router, so, if there is anything else connected to the modem, it or they should be connected to the router instead.  Reboot the router as well so that it picks up the 192.168.01 address from the modem.

 

To log back into the modem when its in brige mode, use 192.168.100.1.   You can do this through the router, so you don't have to connect a pc or laptop to the modem to get back into it to swtch back to Gateway mode or to check the signal levels.

 

With the modem in Gateway mode you would be running a double NAT situation, which is not good in terms of any port forwarding.

 

Your signal levels look ok.  You should not have any problems with those.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

xazzer81
I've been here awhile

My post  got deleted. Idk how. But i did a test and within the first minute of gameplay there was a noticeable spike. Also when I ping riot's servers my ping spikes upto 1000ms at times. And when I ping my router it can go upto 67ms. I need help with this. Is this coming from the ISP or is this cause by my wireless environment?

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

xazzer81
I've been here awhile

No still a problem. In the first minute of gameplay it spiked upto 100ish from 40ish. Could it be a problem with my router?

This is what i get when i ping riot's servers.

Reply from 104.160.131.1: bytes=32 time=36ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=180ms TTL=5
Reply from 104.160.131.1: bytes=32 time=64ms TTL=59
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=90ms TTL=59
Reply from 104.160.131.1: bytes=32 time=33ms TTL=59
Reply from 104.160.131.1: bytes=32 time=47ms TTL=59
Reply from 104.160.131.1: bytes=32 time=312ms TTL=5
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=33ms TTL=59
Reply from 104.160.131.1: bytes=32 time=35ms TTL=59
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=230ms TTL=5
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=43ms TTL=59
Reply from 104.160.131.1: bytes=32 time=52ms TTL=59
Reply from 104.160.131.1: bytes=32 time=324ms TTL=5
Reply from 104.160.131.1: bytes=32 time=177ms TTL=5
Reply from 104.160.131.1: bytes=32 time=65ms TTL=59
Reply from 104.160.131.1: bytes=32 time=30ms TTL=59
Reply from 104.160.131.1: bytes=32 time=39ms TTL=59
Reply from 104.160.131.1: bytes=32 time=35ms TTL=59
Reply from 104.160.131.1: bytes=32 time=240ms TTL=5
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=33ms TTL=59
Reply from 104.160.131.1: bytes=32 time=37ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=1136ms TTL=
Reply from 104.160.131.1: bytes=32 time=1117ms TTL=
Reply from 104.160.131.1: bytes=32 time=1217ms TTL=
Reply from 104.160.131.1: bytes=32 time=1069ms TTL=
Reply from 104.160.131.1: bytes=32 time=374ms TTL=5
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=39ms TTL=59
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=366ms TTL=5
Reply from 104.160.131.1: bytes=32 time=49ms TTL=59
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=35ms TTL=59
Reply from 104.160.131.1: bytes=32 time=36ms TTL=59
Reply from 104.160.131.1: bytes=32 time=221ms TTL=5
Reply from 104.160.131.1: bytes=32 time=77ms TTL=59
Reply from 104.160.131.1: bytes=32 time=55ms TTL=59
Reply from 104.160.131.1: bytes=32 time=37ms TTL=59
Reply from 104.160.131.1: bytes=32 time=106ms TTL=5
Reply from 104.160.131.1: bytes=32 time=40ms TTL=59
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=327ms TTL=5
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=30ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=35ms TTL=59
Reply from 104.160.131.1: bytes=32 time=36ms TTL=59
Reply from 104.160.131.1: bytes=32 time=35ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=232ms TTL=5
Reply from 104.160.131.1: bytes=32 time=38ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=207ms TTL=5
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=37ms TTL=59
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=58ms TTL=59
Reply from 104.160.131.1: bytes=32 time=30ms TTL=59
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=49ms TTL=59
Reply from 104.160.131.1: bytes=32 time=321ms TTL=5
Reply from 104.160.131.1: bytes=32 time=32ms TTL=59
Reply from 104.160.131.1: bytes=32 time=31ms TTL=59
Reply from 104.160.131.1: bytes=32 time=146ms TTL=5
Reply from 104.160.131.1: bytes=32 time=34ms TTL=59
Reply from 104.160.131.1: bytes=32 time=41ms TTL=59
Reply from 104.160.131.1: bytes=32 time=33ms TTL=59

 

And this when I ping my router.

 

Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=18ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=12ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=15ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=67ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

 

Maybe a problem with my router or my wireless card?

 

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Did you kick the modem into Bridge mode?  And if so, did  you reboot the router so that it picks up the 192.168.0.1 IP address.  In order to look at the ping situation you should run your test via wired connection first in order to rule out any Wifi issues.   Are you connected via 2.4 or 5 Ghz network?

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

missbiss137
I plan to stick around

League of legends has issues with wireless networks. Even in a perfect enviroment (no other wireless networks, good router, good singal) league still has latency problems, Try testing with no wireless involved if possible to elimiate that as a cause then go from there.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

Hi,

Is it possible to help me upgrade my CGN3ACSMR firmware? I did some research and it said this moden is not compatible with league unlesss the firmware is updated. 

Thanks

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

sjuan458
I've been here awhile

It has been close to 48h since my GCN3 became online and I was wondering when it would update from 4.4.8.14 to the latest firmware update? 

 

Also:

 

Is it possible to force it to update?

 

 

 

 

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

I can take up to 72 hours (and thats exact.. so not day 3 is 72 hours..  if you plugged in at 5pm, 72 hours from 5pm sort of thing)

 

There is no way to force it though.

If you have not got it after the 72 hours, pleast contact @CommunityHelps

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

sjuan458
I've been here awhile

Anything I can do to be able to update the firmware? It is really bad for gaming.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

After the 72 hour mark, to request the firmware update to version 4.5.8.16, follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, and your modem MAC address and Cable Account Reference Number in the text area.  The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number.  This can be obtained by calling Customer support.  You can then send that Reference Number, along with the modem MAC address to CommunityHelps.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.

 

Indicate in your message that you're at the 72 hour mark with no sign of the update.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

ambujor
I've been around

Hi there , we need to request an upgrade for the firmwire on our Hitron CGNACSMR modem.

 

 

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

If the modem has been online for 72 hours with no signs of the update to version 4.5.8.16, follow this link @CommunityHelps to navigate to the CommunityHelps page when you are signed into the forum.  On the right hand side of the page is a link titled "Send this user a private message".  Use that link to navigate to the next message composition page, fill in the title, something such as "Request firmware update for CNG3ACSMR", and your modem MAC address and Cable Account Reference Number in the text area.  The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number.  This can be obtained by calling Customer support.  You can then send that Reference Number, along with the modem MAC address to CommunityHelps.  The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.

 

Indicate in your message that you're at the 72 hour mark with no sign of the update.

Re: *** CGN3ACSMR - League of Legends – latency: firmware release pending

davidlewis
I've been here awhile

Hi,

 

Recent 250u subscriber. While I love the speed, my Xbox One experience has been a pain. I keep getting dropped connections with EA.

 

I've search the forums and it seems the recent software/firmware update to the CGN3ACSMR modem/router could help.

 

I'm currently at version 4.4.8.14.

 

How do I get it updated?

 

EDIT - A couple of more things. I have a brand new (last week) connection with Rogers. Ran the line from the pole, new demarcation point, and line into my house to the modem/router. I am using wired connection to the Xbox one (to a gigabit switch). Ran all the connection tests on the Xbox and they were fine. The only issue is dropping the connection.

 

Thanks,

 

David

 

ps - and if someone can point me to a good "optimize for xbox one" thread, I'd be a happy guy.  

Topic Stats