These instructions from Crackberry haven't been referred to as of yet - you may want to give it a try - If the device is less than a year old, maybe consider warrenty service before doing too many things on your own, as your warrenty is at risk.
I would call myself a very skilled Blackberry User pre android, and unfortunately, I cannot talk to Android on BB, or even on an Android - I am now using a LGG3 passed to by my daughter.
I really do prefer the BB as I am a communications user from the business side of things, and I have been using the PIM model first found in the Palm, then developed so well on the BB.
But my Q10 had a lot of bugs in it that I had to work around, so I made the decision to move on.
But having said all that, I now begin to explore Android. I found this link describing how to reload the operating for the Priv and the other Android versions now out - http://crackberry.com/how-to-reload-the-os-on-your-blackberry-priv.
As for the comments on support, I agree with you totally. I look at this post and I see that support has told you that the download was stopped due to issues (if so, why is the page with the current builds not up to date and reference made to this fact, since this would be the first place that people would typically go when it comes to current builds from Rogers for phone devices).
You have been suggested to factory reset, and a number of other messages. You begin to wonder just who to believe and you are left risking bricking your device if you go with too much try this, try that. I know none of us ever want to send our phones out for warrenty support, but at what point does Rogers techs say, it needs to go for warrenty support if it is still under warrenty, or we consider paying for it if it appears that no one has a clear answer.
We often get a lot of guessing - the suggestions I have made based upon my search, and not necessarily full understanding of the question, as I don't work with Priv.
Are there any well experienced Priv users out there who have a solid understanding of the product? If there are, maybe they can get involved in the forum.
I wish you luck on solving your problems with your devices the two of you and others who may have it arise, but I relate to your frustration of the mixed messages and what appears to be guessing and contradictions or failure of communication/training to get to tech support people who just want to get their device fixed.
Unfortunately, this issue of tech support and mixed messages is present in many areas of support across most all services at the moment. I would hope that the new CEO is getting the information about this significant concern for customers - if we can't trust what we here from support, what are we supposed to do - if they can't develop a reliable tech support model, then consider just being a reseller of the device and pay for support directly from the providers instead, and stick to just the configuration of the devices for running on their networks, and simple instructional support, not the trouble shooting.
Just my own opinion, take it for what it is, just an opinion.
Good luck people, Bruce
