Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Sammy87]

Just got a call. My phone is in store for pick up tomorrow!

[discokid]

Hey Meowmix, I reserved the silver iPhone Xs Max 256GB at 5:00 am on Sept. 14 and I was in Position 1.  Today I'm still in Position 1 and the status is OPEN.  Is this normal?

[Meowmix]

Hello @discokid

Is this for business or consumer?

[discokid]

Hi @Meowmix, sorry, I should have said. It is for consumer, for shipment to my local store.

[Daveftw]

Rogers Coverage is actually horrible in my past experience using it with my iphone 7+. I cancelled it and am going with apple care only.

[Meowmix]

Hello @discokid

Hmm that's weird. I think maybe they didn't get any of that one or maybe a delay in the system

[PhiliPhone]

@Daveftw how was it bad? I got it last year for my iPhone X but haven't had to use it yet. I was wondering wether to keep it this year for the XS.

[discokid]

Hello @Meowmix, thanks, ya I was wondering about that as well since others that ordered the same colour have said they haven't seen any movement either.

[Meowmix]

Hello @PhiliPhone

Many have complained online here and on their social media sites that Brightstar the company they deal with don't Honor the warranty claims and have to pay to get it fixed. This isn't the first time I have seen someone say this. Many have. Unfortunately Rogers has a contract with them so they can't just terminate it.

[Daveftw]

@PhiliPhone

My screen cracked on my 7+. I had rogers care. 

It took 2 days worth of back and forth phone calls with rogers to get the replacement initiated. 

Once the replacement was initiated, they gave me two options.

1) Use an actual flip phone as a loaner for 4 to 6 weeks while they replaced the screen.

2) Use my own phone, for 4-6 weeks. 

Neither of which were really an option for me that I wanted, but I opted for option 2. 

8 weeks without a phone, I got mine back and it was actually a different phone entirely. It was a used 7+ that had ALOT of wear  marks all over it and small scratches over the screen, and there was actually still data on it that belonged to whoever sent it into them. 

After this happened it was another 2 to 3 weeks of waiting to get my original phone back. When I received it, the screen wasn't installed properly. That's where it sits now, just over a year later. 

The worst part of this is they charged $200 for the service, and $10 a month to "subscribe" to it.

The worst part IMO of rogers care, is that it's not rogers at all one bit. 

You're paying for coverage through a 3rd party insurance. These 3rd party companies are changing all the time too. I've noticed 2 or 3 different companies they use in the last 2 years. 

[Sammy87]

That’s awful. I used last year with my 7+ while they were with asurion... which was a good experience.

[mikecarberry]

so I keep on getting this email.  Now I have preordered/reserved through this system before and use the same store everytime (only one in my town) and have had no problems before.  I am #1 in the reservation system for the iphone xs but keep getting this email.  I have called Rogers and they said they can't do anything because the reservation system is not run by them. I have called the store and they can't do anything.  Seems like no one can do anything.

here is the email:

  You recently reserved the Apple iPhone XS 256GB Grey through the Rogers Reservation Service. Unfortunately we can no longer ship your phone to the store that you had chosen as a pick up location. We apologize for this inconvenience. Please choose another location by signing into your account at rogers.com/myrogers. Changing the pick-up location will not impact the delivery of your Apple iPhone XS 256GB Grey. For more information on the Rogers Reservation System, please review our FAQ. Thanks for using the Rogers Reservation Service.

[Meowmix]

Hello @mikecarberry

Unfortunately this is the system and the warehouse / back end team deals with this. So the store and chat agents can't do much to be honest.

They need to put a investigation to see why that email is coming.

Maybe they are not apart of the company anymore and just a authorized store?

[Radz108]

Meow mix, is there any news from the MODs or anyone regarding a possible delay of the silver iPhone xs max ? Seems like I’m not the only one with a persistent open status for this phone model/color. I’m ok if it is delayed, I just want to be kept informed about it.

[mikecarberry]

no I've called the store and they don't understand why its saying it can't ship to their store

[mikecarberry]

there's gotta be someone to deal with this, I can't even change the store location on my reservation.  Cause it doesn't recognize anything i put in or anything i search for.

[Meowmix]

Hello @mikecarberry

The only thing u can do is call in and speak to a manager. Have them put a investigation with the back end team to see what's going on.. Unfortunately u won't get the device tomorrow.

You can go to the store and see if they have one tomorrow and get it that way?

[Meowmix]

Hello @Radz108

From what my source told me is that they haven't seen any of those models come in yet from Apple. He said he will see what else he can find out

[mikecarberry]

still doesn't make sense to me.

I have called Rogers and they act like they know nothing about the reservation system nor do they deal with it.  And they actually advised me to call my store and see if they can deal with it.  "one agent even said, don't reserve through rogers reservation, reserve through your store'

What happened to a service not working and there being a # you could call and talk to a real person because obviously there is something strange going on here

[nagagity1]

which model did you order??  and when did you originally get the "shipped" status?

[mikecarberry]

xs 256 space grey.  status says #1 and OPEN.  I don't imagine it will change to 'shipped' with me getting these emails.  But guess I'll wait it out and see