Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[nasa25]

I'm wrong on my prices.  Apple nailed us with an extra $60 in FX hit

So add 50-60 bucks on my pricing from above

New Pricing

Xs will be $659 (premium plus) and $859 (premium)

Xs Max will be about $799 (premium plus) and $999 (premium)

this is for the 64gb versions

Wow this is a tough pill to swallow

[Meowmix]

Hello @nasa25

It really is. They need to stop raising the pricing as sooner or later no one will be upgrading to the devices.

[nasa25]

@Meowmix

Yeah I might be out for this one.  Assuming I get like $950 for my iPhone X, my net upgrade cost to a 64gb Xs Max would be about $500.  Then tack on probably 100 bucks for an apple case.

I want the bigger screen but I'm not sure its worth it

[Meowmix]

Hello @nasa25

To be honest with you. I doubt many will get the 256GB let alone the 512GB with the max.

[Mikenero77]

Will Corporate / Business customers have a different online reservation page??

[Dimundz88]

@Meowmix Waasssuuuuuuuuuuuuuuuuuuuup!

[Meowmix]

Hello @Mikenero7

Yes they will. They have a different reservation page via the Business portal website.

[hhhhiii]

Hi , dual sim support is critical for business. Will Rogers be supporting the esim/dual sim function??!

[Meowmix]

Hello @hhhiii

Unfortunately Canada and US will not be supporting Dual Sim. DUAL sim is only for China.

[merms]

I was one of those people ho stayed up refreshing over and over again and got 2nd in line for a 64 X last year but i can't for the life of me remember what time Rogers went live.

I'm considering doing the same this year. 

I had 2 questions.

1. Does anyone remember exactly what time Rogers' reservation opened?

2. Has anyone had experience with Apple's reservation and how does it compare?

[Meowmix]

Hello @merms

Opened at 6:10am. However every year the time changes. So it's not a promise that it will open the same this year. It could open the same time or later. I explained this on page 2.

Apple pre orders are full price. So you pay upfront what for the phone via CC. They do have the option to reserve a phone for pick up and pick a carrier to go with however last year they froze that for a couple days days and went back up again.

[hhhhiii]

This is not country dependency but CARRIER CHOICE!!

[Meowmix]

Hey guys

Sad news. Apple has removed the Lighting to 3.5 headphone adapter from all the iPhone Xs, Xs Max and Xr. This is a low blow at this point. First they wknt include a fast charging adapter. Now they are forcing you to buy this to listen to ur headphones plugged in.

Also the X is being discontinued as of today.

[Meowmix]

Hello @hhhiii

Take this up with CRTC or the CCTC and Apple's head office.

[hhhhiii]

You can buy any dual sim phone and add two sims and it works. This is nothing to do with crtc it is carriers choice to support esim

[Meowmix]

Hello @hhhiii

I am talking about the phones being sold in Canada. Unfortunately no one in Canada as a carrier sells dual sim phones at the moment. You can buy a dual sim phone from another country and use it.

[cafekief]

whats AW support? ESIM?

[Meowmix]

Hello @cafekief

The Apple Watch supports only ESIM. L

[Meowmix]

Hello @hhhiii

I made a mistake there.. Didn't realize Apple Canada will be releasing the iPhone Xs / Xs Max and Xr in dual sim..

It will be 1 nano sim card slot and the other will be a ESIM instead. I checked up on it after dinner and realized that all carried here in Canada show this on their splash page for the new phones.

However i don't know if it's both enabled or just the nano sim that's enabled.

[Salinger1]

---

@Meowmix wrote:
Hello @hhhiii

Unfortunately Canada and US will not be supporting Dual Sim. DUAL sim is only for China.

---

That's actually incorrect.  All the new iPhones will be dual SIM.  In China, it'll be two nano SIM cards.  In the US & Canada (and other territories) it will be one eSIM and one nano SIM.  At launch, Bell is the only carrier supporting eSIM, but hopefully, it won't take Rogers as long to get up to speed as it did with Apple Watch support!

[Meowmix]

Hello @Salinger1

If you look at the post above yours, you will see I corrected my self after I read into it more and checked it out..

Wrong also. Telus is also supporting ESIM for the new iPhones. I spoke to a executive manager ( that's nearly a OOP with Rogers) and they said they are also going to support it at launch next week. Rogers is now the only one out of the top 3 that hasn't said anything about the ESIM in the phone yet.

My bet is that they will try it out with the watch and the activate it later on, on the phones. Unless they do both at the same time.