Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[naomipayant]

I called 4-5 stores and none of them had a gold Xs max they only had them in silver or space grey wich I wonder why.

[Topper48]

I’m on a business plan. I preordered a silver 512 XS on September 14. I was number 2. I just received an email tonight that it is being shipped to my local Rogers store. Finally!!! It’s not launch day but it will do...

[naomipayant]

Lucky!!!

[riiicjcjck]

Did you opt to have it shipped there? I thought all business customers have it shipped direct to home..

[Topper48]

I had the option to ship it to the store this year. The business system is different than in past years. Didn’t have to go through the archaic website.

[riiicjcjck]

Well, week 1 of 3 passed ~ still no update or iPhone.. I wonder what ROGERS is going to do if three weeks pass and their customers still have no iPhone.

I expect ROGERS to make their expectations set to their customers with the ‘Please allow for 1-3 weeks shipping time’...

[Meowmix]

Hello @riiicjcjck

They won't do anything other then send a email out. This happens every year.

On the first post on page 1 I even said that Rogers reservations does not guarantee at launch delivery or device. It can take a while to get it if you are in business or corporate plans and some consumer plans as well.

[Aspect22]

There are plenty of stock at apple stores for anyone that doesn’t have corporate discounts on their account.

https://reserve-prime.apple.com/CA/en_CA/reserve/iPhone/availability?iUP=N

[naomipayant]

I’m so disappointed. I see a lot of people around me with the new phones and it sucks that just because I am with Rogers I don’t get to have it too.

I would be interested to see how it works to get it upgraded through the apple store? Do I have to pay the entire price of the phone or can I just upgrade it like in a Rogers store? If that makes any sense.

[Aspect22]

It works just the same as upgrading at a Rogers location. I always find it easiest to have my plan set up for the new phone prior to going in. You would pay only the upgrade price (dependent on phone model and plan tier) in-store as you would at Rogers. However, I have heard that they are not allowed to access the accounts of any customer that have corporate discounts in the apple store.

[naomipayant]

Alright, got it. I would go to the apple store in a heartbeat to get it, but I currently have a discount as an employee of Costco, so since they don’t do corporate discount, I wouldn’t be able to have it after upgrading?

[Aspect22]

Well they just may not be able to process the upgrade at apple with your account but its worth a shot if you’re looking at a long wait for our reservation. You could always call around to Rogers plus locations for stock as most locations can upgrade in store with corporate discounts.

[riiicjcjck]

I no longer see my order on Rogersdirect.ca, it shows ‘No Orders Found’. I have to manually search the order number and still shows an OPEN status. Anyone else experiencing this?

[vickieburt]

Yeah I have the same issue too since last night. Was hoping it would be fixed this morning.

[riiicjcjck]

Crossing my fingers that they are preparing them to ship, and start to ship out tonight.

[Meowmix]

Hello @riiicjcjck

That usually happens when they are doing maintenance on the system and website. It should go back to normal soon.

This happened before the launch as well.

I am hoping they start getting them in and ship them out sometime this week.

[naomipayant]

Gave up on the wait. I went straight to the Apple Store and now I’m getting it in 15 minutes.

[gageev]

hey! so were you able to get apple to do the corporate upgrade or are you just buying it?

I ordered my phone over the phone and have not received any email after the inital email with the order details. 

[naomipayant]

Well since my “corporate” discount is only applying to my line, I was able to upgrade my phone without changing anything with the discount. Whatsoever if your corporate discount applies to the phone itself, they won’t be able to upgrade it since they don’t have full access in your account. Hope this helps!

[gageev]

wow that is awesome!

I currently have a plan set up with 35% off on the ultratab. if i were to upgrade, what are the chances of apple doing it for me at the retail location? There is one near my with the model i want. 

Did you confirm with them over the phone or did you walk in and ask?

[naomipayant]

I called my nearby apple store to confirm they were able to make this work even with my 30% off and as soon they said yes I ran there and it took 25-30 min to get everything done! I heavily recommend going straight to the Apple Store if Rogers doesn’t have what you need in store.