Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[nintenchris123]

Mine is a silver XS MAX and it’s out for delivery, maybe they just didn’t get many silver XS MAX’s?

[Meowmix]

Hello @nintenchris123

Most likely got a small inventory of them. Seems like everyone is having small inventory

[nagagity1]

finally picked up the phone at the store.  Honestly not much surprises compared to my X.......

[bsnider001]

Just to follow up on all my previous posts:

I was the only one there at opening of my local Rogers store, so I was in and out by 8:20 am. Got my silver iPhone XS (not the max, just the regular) and changed to the 17 GB (15 GB + 2 GB bonus) Share Everything Ultra Tab (I share data with somebody). I also got my corporate discount added and the phone restored from my iPhone 7+ backup.

I have to say I was surprised at the efficiency and quality of this experience. It might just be a one-off but still, for me it was very positive and when my contract is up I know what to do in 2 years, lol.

[Sam12345]

So. Small question. Now that it’s not arriving today is there anyone to contact to find out when it is arriving ? I selected ship to home and they have already taken the payment

Thanks

[Meowmix]

Hello @Sam12345

As I explained a few times.. Reps can't see when it will come.. Telus and Bell are the same.. When you pre order online, it's a self serve option. No manager or anyone can see as if they don't have in stock, they can't give u a answer.

[Meowmix]

Hello @bsnider001

Yay! Great to hear everything worked out!

[bsnider001]

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@Meowmix wrote:
Hello @bsnider001

Yay! Great to hear everything worked out!

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Me too. Rogers really made it worthwhile for me to upgrade today. Very happy.

Now to download my 1800+ song Spotify playlist... lol.

[tristanpaglia]

I was #4 for the XS 256 GB space grey on the business side. Last time I checked I was 4/132. Now its showing 4/57!!! Meaning they shipped out some, WHY DID I GET SKIPPED

[riiicjcjck]

I am the same, from 4/58 to 4/28. They told me 30 people cancelled their preorders, which doesn’t make sense.. I simply got skipped 😞

[tristanpaglia]

@riiicjcjck They told me the same thing... How did 80 people cancel. This is BULL S****

[Prospect]

Did anyone order an XS Max 512GB?

I was single digits for Space Gray and Gold, and neither have moved.

[seee]

Well, I went from number 9 to number 8 and now I’m number 7 in the reserved. But I’m still open. What does this all mean???

[nasa25]

Tons of shenanigans going on I see.

Every year it’s easier to just reserve at the Apple store and get it there. Either that or chose the Rogers ship to home option.

Reserve for pickup at a Rogers store is by far the worst option imo

[rageguy]

For my https://secure.rogersdirect.ca/ order where my account is paid by my company, I'm still 1/29 for the Xs Max 64GB grey. It was originally 1/60 or something like that last night, so either a lot of people canceled or I got skipped. I ordered right at launch.

For my https://secure2.rogersdirect.ca/ order where my account is paid by myself but has a really steep discount (EPP), I ordered a Xs 64GB grey 8 hours after launch. Status was back ordered until this morning when it is now in activation. I expect to get this phone early next week. 

[tristanpaglia]

@rageguy Same thing happened to me, went from 4/132 to 4/57. Got skipped

[nasa25]

There’s no way tons of people got skipped.

It has to be a system glitch.

[tristanpaglia]

@nasa25 Told rogers business on the phone, they are certain people cancelled LOL

[crlnsv]

I called the store and the guy said they received the phones, but if my account will be a corporate one, I have to wait for my rep to call me. What I understand from that is that my phone is sitting on someone’s desk and I depend on whether they feel like working this afternoon or not.

[nasa25]

@tristanpaglia I could see maybe a few cancelling. But more than half cancelling for each model and colour all today?

Nope. Rogers can’t seriously believe that.

[nasa25]

@crlnsv

Go down there and lean on the rep (or at least call them) lol. Get your phone.