Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[JeromeM]

@Meowmix

Yeah exactly, it's not like having it on your bill means you can pay it off monthly, once you get the bill you have to pay it in full.

[SlyM]

Really?!? Then it must have been right after the 2016 launch because I didn’t have to pay upfront when I picked up my iPhone 7 Plus in late Sept 2016.

Well that sucks...I guess someone will be getting my Xs then.

[nasa25]

@SlyM

Order via ship to home. Then it goes on your monthly bill

[Meowmix]

Hello @SlyM

Only ship to home orders are able to charge it on the bill. You have a pick that way. Upfront via CC or bill. As long as your account is up to date and u don't have a u past suspensions on the account.

As I said before. It was for selected store trial. My store was one of them.. In February of 2017 is when they started rolling it out to all stores. Again all carrier stores are doing this because many don't end up either paying their bills on time and let the device balance pilling up so it ends up going to collections. Also it's easier for some customers to pay upfront at one instead of waiting for the bill to come..

If you can't pay it on Friday then I guess you will have to wait to upgrade at another time. The stores can't reverse this either. The system won't allow the upgrade to go through even if they tried.

Best Buy is doing the same as well.

[Meowmix]

Hello @nasa25

Yes that is correct. You have the option to pay it in full with a CC or put it on the bill. However doing it this way not will cause them to get the device in a week or so.

[nasa25]

@Meowmix

Yup. I ordered my X via ship to home last year and had it on launch. So it’s been good in my experience.

[Meowmix]

Hello @nasa25

Depends on when you ordered the device.. If it was ordered right in the pre order start date then you will get it at launch. If it's a day or so before the actual launch then you have a 75% chance of not getting it at launch.

Maybe they will be lucky and get it.. Who knows.

[nasa25]

True. If someone orders now then no way they’re getting it by Friday

[SabrinaMolella]

Hey guys!

I just got an email and text message saying my iPhone Xs is now being shipped!
Does this mean I may get it prior to Friday? 😮

(I was #10 for the iPhone Xs 64GB)

[saupaui]

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@wongnog wrote:

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@saupaui wrote:
My status for the Gold Xs Max 256 Gb just changed to "In Progress" from "Open". I was originally #33 in the queue when I reserved but it went down to 29 earlier today.

Same here! Moved from Open to In Progess this morning, and was at #86 last night for a Gold Xs Max 256Gb

---

Got a text and then an email informing me that my phone has shipped to my local Rogers store.

[Meowmix]

Hello @SabrinaMolella

Thats great!. No. Just means it's being shipped to the store tomorrow or Thrusday. They can't release the device to you until Friday.

[SlyM]

It’s not a question of not doing research, it’s a question that even on the device reservation page it says “pay later and ship to store”. I completely understand if they want to change the policy, especially if they were getting stiffed a lot, but for those of us who don’t frequent the boards except during launch times or never heard of the policy change because we don’t order phones every year, it’s a surprise. I had planned as I always do to pay for it at my next billing cycle as I have every couple of years. Now it’ll be just a little longer since I’m sure phones won’t be available for quite some time now.

I did chat with a nice online rep to provide my feedback on the lack of all info on the reservation page, who said she would raise it with those concerned.

Maybe I’ll even forget about it all together for now. C’est la vie. Thanks for the feedback/info.

[Sammy87]

Text and email confirmation of shipping to store. First time ever being able to get s phone on launch day. 256 xs max gold.

[nasa25]

Pay now and ship to home means that it’s billed to your account when you pre-order it. So it shows up on the next billing cycle. You have a liability to pay that money basically right away.

Ship to store and pay later means you don’t have a liability to pay for the item when you pre-order, but you have to pay for it in store.

Pay/billed is the same in Rogers terminology. Ship to home, billed now (the second you order). Ship to store, billed later (once you pick up the device).

From a cash flow perspective, ship to home would obviously be better because you have at least a net 20-30 to actually pay the bill.

[Yampz]

I preordered from rogers (small business account) and it days 4th/155 in the que. I see many people have status switched to in progress on here. Mine still says open. What are the chances I recieve my phone Friday? No option to ship to store when preordering this way...awesome some of you look like you might get it soon!

[riiicjcjck]

I ordered the iPhone XS Max 64GB Space Grey and I am small business as well, I am 4/60 or something and I believe they start to ship tomorrow for Friday. Keep checking the Rogersdirect.ca website and you will see the updates.

[wongnog]

Just got my email and text notification that my iPhone Xs Max has shipped to my store!

[Yampz]

Thanks so much! Yeah I preorsered the max 256gb space grey - 4th/155 -excited that it may actually ce Friday! - Rogers told me 3-5 weeks!

[riiicjcjck]

I believe it says 1-3 weeks as well on Rogersdirect.ca, and they just quote off that. When I called and spoke to an agent about getting my MSF cheaper and more GB, didn’t work out as planned but I got a generous dollar amount off the device price and it says $0.00 upgrade fee on Rogersdirect.ca

[Kam]

I had initially pre-ordered and chose ship to home as the option, but then canceled and did ship to store. But I have a negative balance from the ship to home order that wasn't returned to my bank. Will the store be able to credit this negative balance, or is there a way to get my negative balance back?

[Meowmix]

Hello @Kam

Unfortunately the store can not credit anything since they aren't the ones that did this order..

It will take 3-5 business days for you to get everything sorted out with that. The store can only process a upgrade or new activation.