When is Rogers going to support this?
I tried ordering 2 apple watch SE through customer service and they offered the "FREE watch plan for 2 years" promo but they don't do the orders online or on phone, said I had to go into the store so I called 8 locations and all of them said they don't carry the SE ever (not just out of stock), so I got back on chat with Rogers and they assured me that I can just go to the Apple store, buy the watches and they'd still give me the 2 year FREE watch plan promo (I have this in writing from the chat transcript), so I went to Apple (which is an hour away from me) bought 2 watches for $901 came back to activate them and NOW they are finally telling me I can only set up 1 and it has to use my phone number, not it's own number... I mentioned it was for my TWO kids all along... Now I have useless $900 worth of watches or I have to switch to Bell after 20 years with Rogers.
When will family sharing be supported?
When will standalone watch plans be supported? Just like a tablet plan, why can't we do this?
As a workaround, can I just connect the watch plan to the phone number of my kids tablet plan instead of my personal number and then Customer relations/retention can just credit me back one of the $15 fees? There has to be a way they can accommodate this?
Customer service, please contact me. I am very disappointed about this after 20 years with you - this is a huge let down... especially the communication error - if you don't support this, every rep should know and mention it from the very beginning.
