Welcome to the Community!
The Apple Watch Ultra 2 is a popular device, so there are some expected delays. You should receive an email once the device is shipped.
Did you guys choose the ship-to-store option?
Please keep us posted for further assistance.
I initially reserved an Ultra 2 through Rogers, but my number in line had not moved for the almost 10 days that I waited. So i just got it at the Apple Store, financed. I couldn't wait any longer.
This way, I got the exact combination I wanted, trail loop, instead of getting the only option for Ultra 2 that Rogers offered, which is the blue ocean band.