Username for new mobile number

[Klempford]

Hello, please help clarify for me. I currently have a rogers account number with my own BYOD mobile plan. Rogers customer service setup a new mobile account under my name (in order to get a special rate) for my wife to port her cell plan over. When I setup her new rogers sim and transfer her number over to this new plan under my account will the caller id show her name (or mine because the account is under my name). FYI she uses an iPhone

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[Pauly]

By default, the outgoing caller ID name (user name) is set to the same as the Account Holder.

The good news is, each number can have its outgoing username changed.

My friend has a family plan on her account, and all the phones showed her name when her kids called out on their lines, so she just asked to change the "username" of a specific line to their kids own name and that solved the problem.

[Klempford]

K. So I setup the new sim on my wife’s phone transfer her number then call in to customer support to change the username to hers? Or can I do that online?

[Pauly]

you should call in to change the "username" as I do not believe there is a way of doing it online.

Also when your wife opened a new line, did they give her a NEW account number or did they create a second line under your already existing account? this is important to check, as it might be more convenient to get one bill/account to pay every month instead of separate bills.

[TwitchyPuppy · Accepted solution]

Hi!

You can do it online through your account here.
(On a computer) You'll see a name and phone number for each line. On the right, select "Manage". 
From there, scroll down a bight and you will see "Change my Caller ID".

[RegendaryCow]

After Google searching, "how to change phone line display name rogers", being the 9th search result from the top (after the previous 8 didn't help), I found this exact reply to be the best answer to help me self serve my query to update the "label" or username/display name of the phone line to distinguish my phone lines in my rogers account/app.

THANK YOU (also for including links to more quickly and easily self service myself)!

This response was so helpful I even made a Rogers Community Forum profile to thank and advise others that THIS is THE POST to best help yourself unlike the other community posts that just give you vague answers and unclear/unhelpful directions.

[TwitchyPuppy]

Hey you're very welcome! Glad I could help 😁 And welcome here!

Also, I found this link to work on mobile too: https://www.rogers.com/consumer/self-serve/change-caller-id and it instantly brings you to where you need to be.

Don't hesitate to use the forums! You can also PM me, if need be.

See you around!