Rogers Account Ineligible for Cellular on Apple Watch

[oliviaduke]

Hello,

I've been trying to set up the cellular on my Apple Watch via the Watch app, and it continues to say "Your Rogers account is no eligible to enable cellular on your Apple Watch. Contact Rogers". I have been trying to work with Rogers (in-store, tech support, Twitter/backend) since September to rectify the issue, and have had no success. I've paired/repaired, restored to factory settings on both the Watch and iPhone, reset network settings, and so on. Even purchased a new Watch thinking that it was the issue. 

Has anyone else experienced this type of issue? If so, any suggested solutions? 

I've spoken to Apple already to ensure there's no issue on their end with either the iPhone or Watch, and that has been cleared. 

***Edited Labels***

[RogersMoin]

Hello, @oliviaduke.

Welcome to our Community, and thank you for your post. Adding an Apple Watch to your mobile plan is a straightforward process; disappointing, it's been troublesome for you.

The plans that are not eligible are Small business plans and Share Everything for business plans & Consumer plans with the My5/My10 feature. I hope you have a qualified plan.

I'm glad you have already engaged support and the backend team has been involved. I look forward to seeing the resolution at the earliest.

Thank you for your continued patience.

Cheers,
RogersMoin

[oliviaduke]

Thanks for your response. Unfortunately that's not the case, and no resolution has been reached. 

[StevenAntturi]

I have this issue as well. It used to work when I got my watch, but now I noticed that same message. Haven’t contacted Rogers yet though

[RogersMaude]

Good afternoon @StevenAntturi,

Thanks for bringing this up! Have you had a chance to connect with a Rogers representative since you posted?

In order for us to provide you with additional assistance, if need be, we'd need to know more details on your issue. For example, can you share with us the troubleshooting steps you've tried so far, if you get an error message and/or information on your type of account.

We'd be happy to help you get to the bottom of this. 

Looking forward to your reply!

RogersMaude

[andrewbeatty]

I have this same issue, there is absolutely no reason why my plan is restricting this; Ive been on several support calls and no resolution. It is VERY frustrating. Ive also noticed perhaps related that I cannot received SMS messages, I can send SMS, send iMessage and receive but I found this out setting up WhatsApp.

[RogersMoin]

Hello, @andrewbeatty.

Thank you for joining this conversation, and welcome to our Community!

It's disheartening that you are experiencing a similar issue, and it's yet to be resolved. We can follow up on your case and keep you updated. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin

[StevenAntturi]

A little progress, but not resolved. I reset my watch and then called Rogers support. they reset at their end. Now my watch is now shows that I am on the Rogers cellular plan. BUT, on my watch when I check status it says no connection. Haven't had time to contact Rogers again.

[Tinouch]

Hi
I have exactly the same issue
I called 4 times for a total of 4 hours
And went to a store …
They told me first it is a credit issues ??
I have a small business plan it is perhaps why it is not working and why they don’t want you …
Fine
After 20 years with Roger’s I switch to bell non choice
It is an incredible abusive business

[acedan]

Hey I saw someone's post and figured out this. First of all you need to enable your WI-FI calling on your cellphone and if you don't have this feature in your plan, call Rogers to add it for you. When it is enable, go to Watch app to set up the cellular plan.

[binder2]

I am told that Rogers has decided not to support the Apple Watch cell service if it was not bought from Rogers. Absolutely ridiculous.

[Zeanon]

Hey Olivia, 

Mich here - I face the same issue, its going to be around a year now with no fix. Did you manage to resolve your issue?

[Zeanon]

Ah this makes sense. I just wish Rogers would have bene upfront about it. I agree with you, absolutely ridiculous. 

[TwitchyPuppy]

That's inaccurate. I have an Apple Watch 9 LTE, which I got from Apple, and got no issues pairing it with my Watch line on my account. It also works on its own. Same when I had my Apple Watch 4 LTE.

[binder2]

I am referring to the satellite service. My Apple Watch is supposed to pair with a satellite service so that I can connect anywhere in Canada. Rogers has refused to provide this service unless you buy the watch from them.