I upgraded through device reservation to an iPhone 11, but then decided I wanted the Pro instead. So I returned it in store within 15 days and reserved a Pro.
But that was a few days ago and my device balance still says I owe for the 11 that I returned. I called in and they said to wait a few days but that didn't help, and now nobody seems to know what to do. So maybe someone on this forum does.
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