09-17-2024 04:30 PM - last edited on 09-17-2024 04:47 PM by RogersZia
I enrolled in device protection due to my tendency to drop my phone frequently. After dropping my phone, I sent it in for repairs under the protection plan, but when it was returned, no repairs had been made. Upon further investigation, I discovered that Rogers had registered a different phone under my device protection plan.
Rogers claimed it was my fault for not checking the IMEI when signing up. However, I’m confused about how Rogers could register a phone that I do not own for my device protection plan. If the phone wasn’t broken, I would end up with a random phone insured for the rest of my term. Despite filing a complaint, Rogers has not offered any apology or resolution.
***Edited Labels***
09-17-2024 04:43 PM
09-17-2024 05:02 PM
09-17-2024 08:02 PM