ported from simplyconnect to rogers, now I cannot have group conversations

[claude99]

Hello,

I recently ported to Rogers from SimplyConnect (which was using Rogers). So I had to put in a new SIM card. I am using the default Messages app.

Since then, I am receiving replies to group texts individually. My Mobile Data is on, but when I go to Multimedia messages, I no longer have the toggle to turn Group Conversations on or off. It is just not there.

Any clues? Thank you.

**Labels Updated**

[LordDrakkon]

Have you double checked your APN settings for your device and your messaging app to make sure they are correct? Some app settings can be reset when you change SIM cards. Check your Messaging app settings to make sure that group messages are set to be sent and received as group messages and not individual messages.

[claude99]

I can see my APN settings, but it is not letting me edit anything.

ltemobile.apn

Just using the basic Messages app. My settings for Group Conversations have disappeared with this SIM card.

[claude99 · Accepted solution]

So the final solution was to call Rogers tech support, wait for an hour and a half, then the tech reset my phone from the network side. When I restarted my my phone, the Group conversations option had returned.