WYZE Cam Connections and IPv6 APN Failure

[Tim_Ely]

Hello,

To connect my WYZE camera live view, I needed to create a new APN that uses 'ltedata.apn' and ONLY IPv4. If IPv6 is enabled, connections fail on step 1/3 in the WYZE app.

Anyone else have similar issues? Who do I try to report this to - Rogers or WYZE?

I experienced the same thing with my Ring doorbell a couple of years ago, but it was resolved somehow.

Thanks,

Tim

*** Edited Labels ***

[RogersTony · Accepted solution]

Hello, @Tim_Ely

Thank you for posting your concern in the Community.

I can imagine how inconvenient it is to be unable to view your camera feed remotely. Rogers only supports IPv6 while on LTE. Apps that are IPv4 only will not work on our LTE network. Please contact your camera provider to make sure it supports IPv6 only networks.

I know that this may not be the answer you were hoping to hear. 😞

RogersTony