Rogers Ignite TV App on Android 11 Tablet

[bergang]

I just picked up a Blackview Tab 11 which runs stock Android 11 to replace my Google Nexus 10. The Ignite app worked on my Nexus 10 but on my Tab 11 I can only get recorded content to play while live and on-demand content error out.

Has anyone else had a similar issue? I saw some similar issues reported with FireTV devices but my new tablet is running stock Android.

***Edited Labels***

[RogersJermaine]

Hi @bergang!

Thank you for posting your query here for the Community! I have not heard of any issues with the app on the tablet. As long as your device is running Android 7.0 or later which it sounds like it is.

Let us take a quick look at some other things. Do you have location services turned on, on your device? If you don’t enable location services on your device, you will not have access to live and On Demand Ignite TV content. You’d only have access to pre-downloaded content.

Other troubleshooting to try as well is uninstalling and reinstalling the app to ensure you have the latest version and reboot the tablet device.

Let us know if any of that helps!

Cheers
RogersJermaine

[bergang]

I have checked the configuration and toggled location services on/off as well as restarted and reinstalled the app. I can confirm the app is accessing location services by looking in the System Settings for Location Services as Android shows you "Recent location requests" which the Ignite TV App is listed. The app itself is configured to automatically have access while it is running.

This tablet is capable of mobile data even though I am running it in WiFi only mode as I do not have a sim in it. Is it possible there are some issues with location services and the app with mobile data disabled due to no sim installed? My Nexus 10 was WiFi only and was not capable of mobile data. Turning mobile data off is different than not having a sim as even with mobile data off I would still be attached to the network and be assigned a location and routing area code if the tablet had a valid sim.

[RogersRahul]

Hello @bergang!

Thank you for trying all the above troubleshooting steps. 

Are you connected via your own in-home WiFi? Have you tried the Ignite TV on the browser (Chrome) of the tablet? 

Here is the link for the Ignite TV website.

Keep us posted!
 

Cheers,
RogersRahul
 

[k-scott]

I have a similar problem.  I have a Lenovo tablet, TB-X306F, WiFi only, running Android 11.  The Fibe TV ran extremely well on this tablet.  The Ignite app fails.  Launch app, go to play a tv station, tried to load, then eventually times/errors out error 2111.  

I've also tried running in chrome, same process to launch a station, then waits and crashes saying can't load the webpage.  states error player,-9002.14007

App runs on my Samsung S21 5G.

Please help!

KSD

[RogersJo]

Good Day @k-scott!

Congrats on your first post with us and thanks for contributing to this conversation. 😊
Yikes! We're sorry to hear about the issues you're experiencing. Error messages can be rather bothersome. 
I just have a few questions for you to try to get this issue ironed out:

Have you tried deleting the Ignite TV app and re-installing?

Are you open to completing a factory reset on your tablet, downloading the Ignite TV app again to see if that rectifies the issue?

As the app is in working order on your Samsung S21, it could be possible that the issue is with your Lenovo Tablet.

Looking forward to hearing from you,

RogersJo
 

[k-scott]

Thanks for the response.  I have deleted and reinstalled the app a number of times.  Still no change, the failure mode does not change.

I can still run the Fibe app no problem on the Tab.

A factory reset is not something I want to do.  Is there a setting I need to focus on?

Thanks.

KSD