Some friends are telling us that they sent Text messages, which we are not receiving. They are infrequent but random. Just today, I did not receive one on our second device (Samsung). Is this a common Rogers issue?
That's odd, how long has this been happening for? I assume both your devices are androids, but what devices are the senders using? Also is the issue specific to the same senders? May I know what devices are you using? What about you texting those same friends? Are they able to receive all your messages?
We haven't gotten any feedback for this issue so far. Anyone else in the Community experiencing something similar?
Yes! It happens to me ALL the time! Sometimes it takes 24+ hours to receive a simple text message. Not much good if I'm waiting for instructions or any other time-sensitive message. It's been happening for about 12 months now, on a Samsung Galaxy A5. Been a Rogers client for coming on 19 years, but just about ready to give up and switch carriers. Even restarting the phone is no guarantee the texts will be received.
Welcome to the Community and thank you for your post @adavey,
I can certainly understand the frustration of not being able to receive all the text messages. I realize you've been experiencing this issue for about a year now, do you know if it's specific to a certain sender? Have you had a chance to speak to our wireless tech support in the past 12 months?
Looking forward to hearing from you.
I don't use text so I pay 30 cents per message. I use maybe 1 or 2 a year if that. But someone sent me a couple last night and I got one only. I see that I have been charged for another one but I have yet to receive it. It has been just over 24 hours and nothing yet but the charge is there.
Welcome to the Community!
Are the missing messages all from the same number? Have you received all the messages since you last posted here? What device are you using? Has this ever happened before?
Just need a little bit more info to assist you further.