If everything you said is accurate, sadly, you got ripped off, but it is not Rogers' or Bell's fault. It is the person who sold it to you to whom you should direct any ill will. You can try taking the bill of sale he provided you to a Bell store and have them verify the phone was reported lost/stolen and if it is a valid receipt maybe there's something else they can do. More likely, there is nothing you can do without the co-operation of the person who sold it to you. It may be that the person thought he could get away with scamming his carrier by selling you the new phone and then attempting to get a replacement but it's far more likely the person got a new account entirely and just broke the contract on the line that has your phone on it and when it was cancelled, it was also blacklisted. Then you're doubly screwed.
Unfortunately, whenver you purchase from a 3rd part, you're always at their mercy in terms of whether they turn out to be honest. Since you can no longer contact this individual, it seems you chose poorly. Buyer beware. My suggestion is to save money and buy a new phone outright at retail. Then you can be certain you will receive support in the event of any issues.
This is a very common issue when buying phones from private individuals. Most likely they are stolen. ALWAYS, ALWAYS, ALWAYS, do your homework. Don't get excited about the phone you're so badly wanting but think. Look for red flags to go off. There are so much this happening I would NEVER buy a phone from anyone I did not know personally. It's not worth the risk. Unless the original owner removes the iemi from the blacklist, you've basically bought yourself an expensive paper weight.
You can try to appeal to the good nature of the provider but with the blacklist it is very tricky. It always has to be the person who adds it to the blacklist who can request to remove it. I suppose if an investigation of some sort was launched then something could be done but if it happens, I've never seen it in a year and a half, maybe longer if you count my time working with one of the other carriers around the time the blacklist was launched.
It is definately flawed in that someone can sell a phone, and then call to have the IMEI blacklisted immediately and there is generally no way around this. I am of the opinion that adding a device to the blacklist should be a special process that is followed, and not simply adding it at the whim of the account holder. I've actually dealt with a call where someone blacklisted a phone to get back at their estranged child who ran away from home and left them with no phone to use.
But back on topic, there generally is nothing that can be done in regards to the OPs request for assistance. It's basically amounts to a lesson learned when it comes to buying phones privately.
It happen to my friend 2 weeks ago too, he just bought a Rogers Iphone 7 from Kijiji from guy claimed that he wanted a bigger phone. It works at the time when he tested and paid for the phone. It stop working after one week. When I call Rogers support and find out the phone is locked on the IMEI black list. Then I went to a Rogers store and had the phone check again, the store told me this happened alot.
Your case was happened in 2015 and now its almost 2017, it looks like these type of deceits still happen alot. Rogers, the Police and the insurance company still does not try to do anything to stop these. All this parties have social responsibilities to stop these thieves of the socity.
I think those bad or deceitful sellers should be able to be traced by using the Phone's IMEI number in Rogers and law enforcement. When the buyer use a service provider, the IMEI number of the is registered and assoicated with the phone number, address and name of the users. If the phone was lost or report lost, the phone and user information should be sent to the insurance company for claim if phone protection insurance was purchased and service provider also has the same infomation in order to put the phone on the Blacklist.
If they ordered the phone as a subsidized account purchase, you're right. There would be a paper trail to investigate and eventually track down the culprit. BUT the assumption you're making is that the person that ordered the phone from the cell carrier used his own legit details. This is a typical fraud situation. Some1 starts an account using fraulent details (ie: identity theft) via the internet or by telephone, the company sends out the phone because all they need is a few pieces of info (verbally) and a credit card number to charge...and ta-da! Sale is completed, phone is shipped out...then re-sold to an unsuspected member of the public.
Rogers/Bell/Telus will simply put the IMEI # on the negative file (blacklist) and re-coup their loss through their corporate insurance. Their loss is negligible, the insurance company doesn't care because they're getting their enormous monthly premiums, and only having to pay out $1000 or so per instance. The credit card companies do the same....So who gets screwed? The public.
HINT: the blacklist is limited to North America (as far as i know).....Meaning the phone would probably work great on a network outside Canada/US..... might be able to recoup some of the cost if you were to sell is overseas ...(iuno, maybe ebay; or post it on craigslist-BurkinaFaso if you plan on vactioning there...lol)...something to consider since the authorities over here are content enough to allow this to continue happening and don't care enough to provide some sort of recourse to the victims of this "victim-less crime."
I am the leagle owner of a Rogers phone that was Blasklisted Jun 3 2016 I recently learned. There must be a way my Rogers phone can be taken off the Blacklist? The must be some way of find oout how this happend. The phone has always been in my possion. so how can this happen. As the phone is a Rogers phone I paid to unlock the phone through Rogers. They must be able to get it off the Blacklist. But they say they can't. as they did not blacklist it.