the online chat agent is so unprofessional

[kooou]

1. I asked about the temproary suspension plan, the first online agent insisted it was only $7 dollar a month, while I said when I looked into the website, it is $30 dollar. The online agent insisted it is $7, and I asked her to put a suspension plan for me for $7 then. After she put it, I saw the $30 in my account
2. Then I went back to online chat, and another agent said the previous was a communication mistake, and he can reverted it... so he deleted the $30 charge but also my promotion discount as well.... I lose my promotion discount of my current plan which is so ridiculous 
3. I went back to online chat, the third online chat representative insisted those is not removed but instead expired? excuse me? I got an email saying my promotion was removed immediately after I contacted the second agent

[kooou]

as a result, my current promotion discount in my plan is removed 😁 i am speachless

[kooou]

Update:

rogers refuse to add back my promotion discount

Is there a way to file a complaint?

[RogersYasmine]

Greetings @kooou ,

Welcome to our community! What an awful experience that must have been for you, I'm so sorry that we didn't meet the expected customer service standards that we strive for with every customer interaction. 😞

If your matter is still unresolved, we'll be happy to continue assisting you via PM. Feel feel to continue chatting with us there. 🙂

Thanks very much,

RogersYasmine