"Restoration Efforts are Underway" Emails

[robtoe]

How broadly is the area outage defined here?

I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks.    Mobile, Internet, and TV all fine, each time.

I also checked to see if there's an opt-out on these emails, as they're inaccurate.

Any ideas?

*Added Labels*

[RogersZia]

Good evening @robtoe!

Typically the localized outage notifications are specific to an area but the actual impact on services can vary depending on the postal code. For any given outage there are 2-3 emails sent out (1. when the issue is initially identified and 2. when the interruption has been resolved etc.). It could be that there were impacted services in your area but not specific to your street/postal code etc. 

Hope this helps!

RogersZia