I want to describe the problem. On July 1st we moved from North York to Newmarket. A week before that I wanted to notify Rogers about the coming change of the address. I tried the Chat, but it was too busy. So, I called Rogers Service by phone, and Rogers' representative asked whether or not I needed a technician to connect us to the cable at the new location. And she explained that it will cost $50. We were in all the commotion, and I agreed to order a technician visit. I could connect a modem to the cable on my own, but the moving process was very stressful, and we did not have time. The next day I had an online lesson with my students.
Everything went smoothly, however, when I received a bill on August 1st, I saw we were charged $150 for that visit! Again, I used the Chat to talk to a Rogers agent to figure out the problem. Nadia (interaction ID 122633xxxxx) accepted my explanation and promised to communicate with the management and solve this problem in 5 days.
Nothing happened after 5 days, and on August 15th I again talked by the Chat with another Rogers agent Udaya who advised me to call *-***-***-3771 for refund case. I did so immediately, and a person on the other side promised to solve the problem in 3 days. So far nothing happened.
I understand this is not a big problem. However, the fact, that four different Rogers people cannot keep their promises, cannot even communicate back to explain the situation, looks very bad.
*Added Labels*
