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Winback calls failure

VPuligundla98
I'm here a lot

Hello, I switched from Rogers wireless (customer from long time, also ignite bundle customer) on May 2, 2024. From very next day I am receiving multiple calls (3 to 4 calls per day from +1 833 447 9898) until yesterday. Every time I pick the call nobody speaks and it gets dropped. I even tried to call back but it's directing me to leave a voice mail to the team. I am sure it's FIDOROGERS winback team and I was anticipating to attend the call and see if there's any offers to comeback. Kindly help me with this.

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Accepted Solutions

Re: Winback calls failure

RogersJermaine
Moderator
Moderator

Hi @VPuligundla98,

 

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

 

Thank you for your participation in the Community!

 

RogersJermaine

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6 REPLIES 6

Re: Winback calls failure

RogersJermaine
Moderator
Moderator

Hi @VPuligundla98,

 

I appreciate the detailed response and thank you for reaching out to us in the PMs. I'm hopeful we can work towards a resolution.

 

Thank you for your participation in the Community!

 

RogersJermaine

Re: Winback calls failure

harmanparmar
I'm here a lot

Hey, did you figure out a solution for this? I am having the same issue. FIDOROGERS has been trying to call me everyday twice but every time I pick up their call from the above mentioned number, the call drops. I can't call them back and can only leave voicemail. 

Re: Winback calls failure

harmanparmar
I'm here a lot

@VPuligundla98 were you able to figure out a way to connect with them? 

Re: Winback calls failure

Hello, private message @CommunityHelps with your issue, they might pull up your account and see if there's any offers on your account. As for the winback team you can leave a voice message by calling the number or request moderator or customer support to fill a form to request a winback call. I filled multiple forms, left voice messages to winback but call drops never stopped. I contacted customer support and got an offer (offers available on national sales channel). Thanks

Re: Winback calls failure

@VPuligundla98 Thanks for responding. If you dont mind me asking, where are these forms located which you filled out? Do you know the number for the customer support or the national sales channel? I have contacted the 3771 number and they ask me for a promo code which I don't have. 

Re: Winback calls failure

Hello, forms are not available for customers to fill, you can request a moderator or support person to fill one for you (chat online from your MyRogers account or call wireless customer support which is 1 (888) 764-3771). I highly recommend to wait for a reply from @CommunityHelps or to chat with support online. Usually customer support have some deals or offers for you (like auto pay discount etc, promos for 24 moths etc.,). Like I said online chat on MyRogers or private messages here are highly recommended form of communication. Thanks

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