Where can I find my account number?

[nix4]

When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.

My billing email only has the account number starred* out other than the first digit and last 4. The same is on my emailed service agreement.

So I can not get into my account, view my bill or make payments (will be cancelling at this point) all because the information provided on the site is incorrect and no one on the live chat can figure it out.

Seems like Rogers is holding me hostage so i can not cancel within my first 30 days and have to incur cancellation fees

SOLVED: heard back from Rogers. They were never able to tell me why this happened or why my account was starred out in the billing email, but they did link my account for me so i was able to log in.

***Edited Labels***

[RogersMoin]

Hello, @nix4.

Thank you for your post, and welcome to our Community!

The initial emails will have the account number masked for security reasons. I appreciate you editing the post to letting us know you could log in to MyRogers.  

I'm optimistic you will enjoy your services.

Cheers,
RogersMoin

[sefsdgsdgs]

They starred my account numbers as well, now their App and website unlinked my account automatically. I am stuck and cannot login to my account. Talk about shady business practices! They are the best at this.

[RogersMoin]

Hello, @sefsdgsdgs.

We're delighted you joined our Community. Ensuring the protection of your account is a top priority for us; it's inconvenient that you can't access your account. Rest assured, we are here to assist you. We have responded to your PM; we will work with you toward a resolution. 

Cheers,

RogersMoin

[Pauly]

It seems like going digital has been more trouble than it is worth?  I have been a very long time customer of Rogers. The olden days were the best when you actually got a physical bill in the mail that has your account number,   You would also get an activation printout from the store when you activated a new line and it had all your important info on it including account number.  Also one good thing I can honestly say, people actually READ their bills, instead of todays day and age where they just see the charge withdrawn from their bank or credit card and don't bother to login online to view the bill.

We did not experience this kind of rampant fraud which is going on in today's day and age.  Technology should make life easier not more difficult, they should rethink their procedure and policy to see how to improve it and make it more safe and user friendly

[D3444]

Who can I contact for the same issue?

[RogersMoin]

Hello, @D3444.

We welcome you to our Community!

We can help with your account number. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin