Very poor communication when porting

[dylanreid098]

One of the worst experiences with a company that claims to have good customer service. Cancelled my service with Virgin. Didn't give me a temp number, didn't give me a new sim card even though I told them I didn't have the phone for the line I was porting to. Asked me call a number to resolve and the number called didn't have service that day.

***Edited Labels***

[RogersZia · Accepted solution]

Hello @dylanreid098,

Welcome to the Rogers Community Forums!

I can imagine how upsetting your first experience has been so far! May I know how the port request was initiated? In person or over the phone? 

If it was over the phone, were you advised that a SIM card will be mailed to you? How long ago did you activate a new line with Rogers?

As for the number they provided you, did the automated message have a department name?

Just need a little bit more information to assist you further.

RogersZia