Validation process when porting out

[Dean8]

I tried activating my Roger’s number which I ported to a different network. I provided all documents for validation and they are still requesting for my bank statements. Why is that and is there no other option for the validation other than the bank statement?

**Labels Updated**

[RogersZia]

Good evening @Dean8,

Welcome to the Community!

We will have to check the notes on your account left by the validation team to verify why they've requested the bank statements.

If you're still looking for help with this, please send us a PM @CommunityHelps and we'll be happy to assist you. You can click here to get started.

RogersZia