Unable to upgrade or change plan

[wmorgan84]

I first tried it through self serve, then live chat, then phone, then Rogers store. All recieved same error "sorry, something went wrong". One agent said that it could be an issue with my profile so they sent in a ticket. I was told I could be waiting up to 6 business days for a resolution. So I have no phone until then. I think this could be alot faster if I switch providers.

***Edited Labels***

[RogersYasmine]

Greetings @wmorgan84 ,

Welcome to the forums and we appreciate your post! 🙂

I'm really sorry to hear that this has been your experience. We certainly would have like things to go much smoother for you.

Since posting, have you heard anything back regrading the pending ticket and have things been resolved? We'd certainly hate to lose your business over a technical issue. 😞

If you still require support, feel free to send us a PM @CommunityHelps and we'll do our utmost to investigate this for you. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine