Same Area Code, Not A Local Number

[melissabernais]

Hey there - my cell number is based out of Kitchener-Waterloo, ON. I now live in London, ON. Both areas are in the 519, but my current number can't be used with my building's intercom system because it isn't local. Is it possible to get my number localized to this part of the 519?

Thanks!

M.

*Added Labels*

[RogersMoin]

Hello, @melissabernais.

My building has a similar intercom system; I understand how critical it can be to receive a call from the building’s intercom. 

Do you have your London address on your MyRogers account? If yes, you can log in to MyRogers and initiate the number change. You can follow the support article to change your number. 

Let us know if you have further questions.

Cheers,

RogersMoin

[melissabernais]

Thanks for this! However, I don't want a new number as I've had this one for over a decade. As London is in the same area code region as KW, is it possible just to get my current number localized to London instead of having to get a whole new phone number?

Thanks again!

[RogersMoin]

Hello, @melissabernais.

I appreciate the additional info; understandably, changing the number which is in use for over a decade is not preferable. It seems the number assigned to your intercom system has a prefix restriction. The telephone prefix or the exchange code is the second 3 digits in a 10-digit phone number.

While you have the same area code (519) but the prefix is not the same range as the intercom’s number. Since it can’t dial 1 + 10 digit number, you can’t receive the call or it's being treated as long distance. 

Your number’s prefix can’t be further localized.

@community - anybody ran into a similar situation and has any solution?

Cheers,
RogersMoin

[Pauly]

Hello melissabernais,

Welcome to Ontario where One Area Code will cover multiple cities.  There are prefixes in each area code assigned to a geographical city or area.  If you live in London, you are Free to use a Kitchener or Waterloo phone number, however, you must also understand the implications.  If a local business in London wants to phone you like a doctor office or a dentist or retail store, they will be phoning a Long Distance number, some times they may not be able to complete the call. Also your building intercom works in the same way, it NEEDS to dial a local number, so no 1 infront.  but your number is out of area so the call wont complete.  You need to have a london number if you live in London, otherwise you will continue to experience these issues.

If you do not want to change your number, you can order a City Free number from a third party company. They exist.  Check Companies like Vonage or Comwave or VoIP-MS.  for a City Free number, its basically they give you ANOTHER number in a local city of your choice so you can choose LONDON if its available, and their system will give you the phone number,  and when someone calls it, it will FORWARD to your cell line.   you can also give this number to your neighbours so when they try to call you and its long distance and they do not want to pay, they can call the city free number and then not incur long distance charges.

I do not tihnk rogers does city free numbers but you can ask, but for sure other  third parties do them so you would likely have to look elsewhere for one.