Been a loyal customer with Rogers since 2002/03, and yes we’ve had our challenges but always worked through them. Fast forward to tonight spending 42 minutes with a customer service rep and Almost reached an agreement to upgrade my iPhone 13 to a 15, and the called dropped. No way to continue speaking when that agent again. Call back and ask for retentions. My save and return plan ends Dec 12 (todays date, Nov 20) my current plan is $59/month before tax including $22 for phone rental. Roughly $71/month. So to return this phone and upgrade to a plain Jane iPhone 15 (iPhone 16’s are current) they now want $85 PLUS 13% HST. It would be $10/month cheaper if I accepted “autopay” where Rogers could just help them to my bank account like I agreed to years ago. Back then I was making $12/hr and couldn’t pay for my gasoline because rogers had helped themselves to $400 and emptied my bank account then have to spend too many times 2 hours or more on the phone to get things resolved. Needless to say no way would I agree for their $10 monthly discounts for then to have access to my bank account after what I’ve already experienced with them. How many years after having my cell phone long enough to become eligible to upgrade, to many non current phones for $0 to. I can’t believe how customer service has gone completely down the tubes and I was so frustrated tonight I just hung the phone up. No way after getting discounts over they ears and now be forced to go from $70/monthly discounts to close to $100, absolute thievery. Can’t remember the last time my stomach has been in knots like they are right now and all because of a greedy company. Tile to jump ship and see who else I can go with. Thanks Rogers for appreciating the hundreds of thousands of dollars and loyalty I’ve given to you over the last 22+ years
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