SAVE AND RETURN

[Jmous]

I upgraded 2 of the phones on my Plan. They both were boxed and sent on the same day. Both have arrived at the rogers return address. I only got confirmation one has arrived and processed and that was a week ago. Tracking shows they both arrived so how does it take so long to process one of them. Not sure what I am to do now any advice? Or answers?

***Edited Labels***

[RogersMaude]

Good day @Jmous,

Welcome to the Rogers Community and thank you for posting about your situation. 

We appreciate you took the time to bring this up to our attention, as we'd like the opportunity to take a deeper look into this.

Please reach out to @CommunityHelps to discuss things further as we'll need access to your account to better understand the issue.

To learn how to send us a private message, click here. We'll be happy to investigate what is going on with your second phone return.

Thanks!

RogersMaude

[User1750246]

Hahaha
“Happy to investigate..”
I have been on the line with a CSR for 1:45:22 trying to get to the bottom of the same issue. Wait 3-4 weeks for the response and oh in the meantime, pay the extra $800+ bill. “The back office “ will give you a credit later.

Vee

[Jmous]

I did finally get the email saying it was received and in working condition. Thank goodness LOL