Rogers disregards loyalty

[Gordo400]

I am surprised to discover that, as a 25 year customer, my loyalty to the company no longer means what it used to mean. It would appear that new activations, newcomers to the country and people upgrading their devices have access to feature-rich plans not available to long term customers. I have spoken with a number of service representatives over the course of the past few months however, while they agree that loyalty should be rewarded, their hands are tied in spite of their efforts to extend the perks to current customers who have chosen to stick with the company year after year. In my case, I subscribe to mobile, internet and cable however I suspect that I will investigate competitor offerings when it comes time to re-up my contract, rewarding Rogers' loyalty to me. I guess Rogers had decided that it has become big enough that they don't need me.

***Edited Labels***

[RogersJermaine]

Hi @Gordo400,

Welcome to the Rogers Community Forums, and thank you for your post!

We do appreciate your loyalty, as 25 years is a very long time to be a customer with us. While some offers are exclusive to new activation accounts, we do have great offers for our existing customers that you should be able to see in your MyRogers account. We would love to keep you as a customer, and if you can, please feel free to reach out to our loyalty team to go over all of the options available to you.

Thank you

RogersJermaine

[Gordo400]

Come on now. That appears to be a stock answer to a common complaint. I have reached out to your loyalty department several times and if they were able to offer a reasonable solution, I wouldn’t be commenting here. With ever increasing options available for consumers, perhaps Rogers should aim to retain the customers who have stuck by it through the years.

[Mac604]

ive been with Rogers for as long as i can recall and have about 5 lines for personal and business. spent a lot of money...thinking to switch, no loyalty program that means anythign