All the lies from Roger's Customer Service Management team are so frustrating.
1. when i report them yesterday that I received empty box (No mobile inside) , they created ticket and said we will instantly start our investigate and we are going to open the case with Fedex. Then after 10 hours, they send me email asking for pictures of the open box ( When it was cleared conveyed to Roger, that the box was not tampered with, even roger service center confirmed this, i took the box to them (Rogers center at East York town center) to see if it is in normal condition). I sent them the pictures in any case, and now its been 18 hours, no other update.
2. I called FedEx and asked them to check on the case which i personally opened with them yesterday after i received empty box. They told me, the sender will need to open case with them and till now, the sender did not say anything or opened any case with FedEx. Roger is sleeping over it i believe, even after receiving picture, the case is yet not opened in 18 hours as well.
3. I spoke to 2 managers ( Ingrid and Kush) reporting them that someone from Roger's called me thrice yesterday afternoon when i was at work, and i could not answer as we are not allowed to have phone with us at work place, so please connect me to them so that we can discuss.
They said it was the call from our back office, we do not have any number to reach them, there is no teams channel to speak with them, there is no distribution list to email them, it is just a form which we fill and send them, so there no way we can directly transfer the call and/or request them to call customer now as they are available.
They asked me to select a time slot and someone will get back to you on this in 2 to 3 days. POOR CUSTOMER SERVICE.
4. They registered another request separately for me to get a call from President office and that can be anytime in 1 week. No directly number for them to transfer, no teams channel and no distribution list. Such a poor system of communication between departments. Customer is worth ZERO to Rogers.
5. I asked the managers to at least issue me new device so that i will at least have some device to work with rather then a broken screen mobile, but they can not do this as well.
The best thing Rogers can do is bill customer with all the open heart .
Thanks a lot Rogers for your poor customer service.
.
