Returning equipment deadline?

[KW22]

Hi everyone, I recently cancelled my internet service but still in middle of my billing cycle (my current cycle ends on March 17).

I received instruction on Feb 28 email from Rogers stating that I need to return equipment within 7 days to avoid charges. However, in returning FAQ, the deadline to return is 30 days since disconnected date. When is the real deadline to return my equipment?

***Edited Labels***

[asturias7]

“You have 30 days to return the equipment after your disconnection date, otherwise you’ll be billed for unreturned equipment.”

https://www.rogers.com/support/billing-accounts/returning-rental-equipment#returning-rental-equipmen...

[KW22]

I think it's related to expiration of shipping label. How can I get help? I started chat with customer service and it immediately terminated.