Returned equipment not acknowledged

[tempchk]

Hello,
I was sent a waybill to return my ignite modem and tv box after cancelling my services. I put both in the same box and returned them. I only recieved an acknowlegement of receipt for the ignite internet modem. It is impossible to navigate Rogers byzantine support labrynth to find who I should teport thus error to. Please help

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[RogersJermaine · Accepted solution]

Hello @tempchk,

Thank you for posting your inquiry here on the Rogers Community Forums! We appreciate you for bringing this matter to us and working with us in PM. We're pleased that we could resolve this matter for you!
 

Regards, 

RogersJermaine

[JacquieGuisso]

I was told my ce was not returned. But purolator shipped to Rogers building at 1595 North service road but not to DOCKET 2 WIRELESS but sent to SHIPPING DOCK same building. Now I need someone to walk to SHIPPING DOCK to get the cell. But cant speal to anyone at Rogers to get it. I cant afford 320.00 charge which is false. Can i speak to someone or do i have to gk to the buikding myselfsk

[RogersMoin]

Hello, @JacquieGuisso.

We appreciate you joining this thread and sharing your experience with equipment return. When the device is returned, it may take up to ten business days to process the return and credit your account.

We can look into tracking your device and keep you posted. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin