Rental price increases every couple months

[LJ56]

When I signed my 2 year contract the price was to be fixed for the 2 years. About 6 mos into it, the monthly price started to increase. When I called it about it, I was told only the bundle is fixed, and they can increase the rental charges whenever they want. This was not how it was with Shaw. I will shop around when my term is up for sure. Too bad. I have always been a shaw customer since cable 1st came to Edmonton in the 70's.

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[RSTRA]

Something else is going on if your equipment rental price is increasing “every couple months.”

There was one increase in September, I am not aware of any other increases.

[Pauly]

Yeah, what RSTRA said, there is no other increases that we know of happening "every couple months"  there was just one known price increase in September.  maybe take another look at your bill

[LJ56]

Thank you. I just got another one ine Feb/25. I will call in

[57]

I had the following on my recent bill, not related to equipment, even though I'm on a 2 year contract.  I'm in Toronto though... 

I believe they have "weasel words" that allow them to do this because they are keeping your "discount" intact, or something similar.  This is in addition to the $7/mo they tried to get from me for a box rental last year, but I negotiated a $7/mo credit and I always negotiate an "acceptable" overall price at renewal time.  Annual increases are certainly nothing new...

"Changes to your Home Services Rate

We continually invest in our network to bring you the best-connected experience in Canada. To help support these investments, we will be increasing the monthly fee for your internet service by $7 and your home phone service by $5 (plus taxes) starting your first bill on or after April 1, 2025.

Any active discount or guaranteed rate will remain in effect until its end date. Services included as part of your condo maintenance or property rental fees are not impacted. The rest of your services remain the same.

If you have any questions, would like to receive an updated copy of your service agreement, or no longer wish to subscribe to your home services, please reach out to us as indicated in the Contact Us section of this bill."