When I went to return two modems last week after migrating to IgniteTV, they asked me to show photo ID before they would let me in the store. I'm not sure what would happen if you didn't have it, but since you need some form of ID to do almost anything in the store, I can understand them asking.
Yes it also seems a bit over the top to me too. There could be different reasons for this, but none of us know because most members here are not rogers employees, were customers just like you. Second of all, there are some Rogers stores that exist which are not owned by rogers they are third party Authorized Dealers. They are allowed to sell and service rogers products but they have their own private ownership. think of them as a small business. Because they are dealers, they can set their own policy
Yes it sounds ridiculous, but if you do not like any policy a store does, you have the right as a consumer to write to the corporate head office if its a corporate store, or write to the Dealers head office if its a third party dealership and explain your frustration to the correct people responsible for these policies.
Article on the topic from today.
https://www.cbc.ca/news/canada/toronto/rogers-door-screening-id-1.6574730
I see someone misinterpreted the policy as "carding"...
However, the company says “several measures have been put in place over the last few years to improve safety in the stores, including enhanced door screening policy. Corporate policy requires only one government-issued ID to be shown before entering some of our locations.”
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