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No SMS text from Italian Bank

LGhelp
I've been here awhile

I hope someone can help.  I have not received SMS text (verification code for web banking) from my bank in Italy for the past three weeks.  I called Rogers and they say it is not on their end.  I called the bank in Italy and they say Rogers is blocking all text from the bank.  How can this be fixed?

 

***Edited Labels***

 

 

5 REPLIES 5

Re: No SMS text from Italian Bank

57
Resident Expert
Resident Expert

My financial institutions (3 different ones) allow me to use e-mail as verification.  Perhaps you can use that as a workaround until you get the texting issue resolved?

Re: No SMS text from Italian Bank

LGhelp
I've been here awhile

I asked if verification codes could be sent my email and was told that was not an option. 

Re: No SMS text from Italian Bank

57
Resident Expert
Resident Expert

That's very odd since some people don't have a cell phone. How do they do banking? I use e-mails because I'm on a pre-paid cell phone plan and don't like to pay for texts, nor do I want people to have my cell number.

 

Once set up as SMS it might be tricky to switch back to e-mail, but it should be possible to set up an e-mail verification.  Ask the bank what they do for people without cell phones?

Re: No SMS text from Italian Bank

57
Resident Expert
Resident Expert

@LGhelp wrote:

I called the bank in Italy and they say Rogers is blocking all text from the bank.  


This can happen for several additive reasons:

 

1. The bank is in a foreign country.

2. The bank has been sending texts and they have been flagged as spam by some users

3. The bank sends lots of texts which raises a red flag with some providers, causing them to end up blocked (in error) by that provider.

 

I believe that one way to get this solved is to have the bank contact Rogers and clarify the situation so that they are not blocked...

Re: No SMS text from Italian Bank

LGhelp
I've been here awhile

Thank you.  I will call Rogers again (the bank claims they have been dealing with Rogers, but I cant believe this issue would take over three weeks to address).

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