I am trying to process a device protection request, but everytime I open the portal it gives me this error.
"Oops. Username or Password seem to be incorrect. Please check and try again."
There's no option to enter any username or password, and I shouldn't even need to as I'm already logged in to MyRogers. I've tried accessing this page from both Rogers and Likewize, and both of them redirect me to https://onlineportal-ca.likewize.com/rogers/login where I see this login error.
Thank you for your post here on the Rogers Community Forums. We do hope we are able to assist you with getting your service request completed.
After clicking on the link to start a service request on their website here, it should prompt you to sign into your MyRogers account using your MyRogers username and password, or if you are already signed in, it should take you directly into your account, where you would go to the Device Protection tab.
Have you tried using a different browser or clearing your cache and cookies and trying again?
Let us know if those steps work for you or if you are still having trouble accessing the website. You can also contact them directly by dialing 1 855 877-3887.