Ignite TV Box - Delivery Timelines

[carlb]

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever.

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@carlb wrote:

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever.

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Today is Tuesday, so...  order placed over the weekend, processed and shipped out yesterday (Monday), arrived today.  If you just ordered an additional set-top box for your home, this is not out of the ordinary.  Rogers can move faster if your services are out or you need an urgent replacement.

[carlb]

No, it was ordered Saturday, shipped out Sunday and won’t be here until tomorrow and that is totally unacceptable.

[carlb]

This is nothing short of ridiculous. The delivery times have changed from Tuesday to Wednesday and today it says unknown. This kind of stupidity causes me to rethink cable altogether.

[JoBai]

Issue with Rogers and Ignite Package:

I have been trying for about 5 days to get in touch with Rogers to have my Ignite package reshipped due to an error. Also to find out why I have no dial tone on my present phone. I never received a reply.

Today I tried once again. I finally had a live chat with 3 different people but had success. One hour plus but I have a technician coming next Friday with the Ignite package.