Horrible customer service

[fourchartons]

I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.

I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.

This is so frustrating!!!

*Added Labels*

[RogersZia]

Good evening @fourchartons,

Welcome to the Community!

The holiday season is one of our busiest times, rest assured we are trying our best to get to all the customers as quickly as we can. May I know the reason why you're looking to get in touch with us? We have made a lot of account and tech support transactions available via self-serve. Maybe we can direct you to the right place? 

Please keep us posted!

RogersZia

[Rickbeec]

It doesn't matter the season. Stop even trying to make excuses. One hour on hold - Cut off. 3 Hours on chat Queue - started at 78 in queue. It stopped counting down at 46. 

[Rickbeec]

"We are experiencing extremely high call volumes. Please call us back at a later time. Click

[Rickbeec]

Today trying to reach customer service is ""We are experiencing extremely high call volumes. Please call us back at a later time. Click"
Don't ever type an excuse. Just fix the poor service. Do i need to pay more to be treated like a customer?

[RogersZia]

Hi @Rickbeec,

You can also reach out to us via social media. We're available 24/7. Please check out rogers.com/contact for more info.

RogersZia

[TwitchyPuppy]

Hi!

Just so you know, there are a couple different ways of contacting Rogers, check out this link: https://www.rogers.com/contact/mobile/connect-with-us

[Rickbeec]

Ya, sorry but i would prefer one good way vs 4 mediocre ways. I guess because it's black friday season is the reason.