04-21-2023 05:44 PM
04-23-2023 07:12 PM - edited 04-23-2023 07:22 PM
Hi @Jmcg1,
Welcome to the Community!
I understand where you're coming from and certainly appreciate your feedback. I'd like to share a few key features of our Certified Pre-Owned devices. These devices are completely restored or gently used and thoroughly tested to ensure we are providing you with a High-quality phone.
We cannot guarantee the quality when a customer wishes to switch their existing phone from Upfront Edge to Financing.
Please check out our Certified Pre-Owned page to learn more.
RogersZia