2 weeks ago - last edited 2 weeks ago by RogersMaude
Dear Rogers Community,
On Dec. 9, 2024, I endured a 9-hour ordeal with Rogers' customer service, encountering systemic neglect, deliberate obstruction, and psychological manipulation—including gaslighting and abusive tactics meant to deflect accountability and obstruct resolution.
As a 25-year professional writer, I didn’t miss a single detail. I’ve meticulously documented every moment with full transcriptions, timestamps, and corroborating screenshots, exposing a pattern of abusive practices. Despite my efforts to resolve this through proper channels, Rogers’ complaint function remains inaccessible, leaving me no choice but to share my experience here.
This is bigger than my case. I’m taking this public and will arm others with tools to detect, identify, and dismantle Rogers' manipulative, psychologically abusive customer service tactics. I’ll ensure this reaches the broadest possible audience to hold Rogers accountable.
If Rogers wants to avoid this escalation, I expect immediate resolution of my issue, fair compensation for the immense stress and wasted time, and procedural reforms to prevent others from experiencing the same.
The choice is clear: respect your customers or face public accountability.
Sincerely,
DB
***Added Labels***
2 weeks ago
Thank you for contacting us in PM, @davidbernardi. I will continue to communicate with you there as we'll need to gather your account information securely before we can offer full assistance for your concerns.
It isn't clear from your post what happened so if you wouldn't mind sharing some details, that would be most helpful in getting us started towards helping you find a resolution.
~RogersCorey
a week ago
a week ago
Good evening @davidbernardi, we have already responded to your PM from earlier today. We're happy to continue the conversation on there.
RogersZia
Tuesday