Express pickup

[Mrtimms74]

I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer.

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @Mrtimms74,

Welcome to the Rogers Community Forums and thank you for your first post!

Have you received an email notification saying that your order is ready for pickup? Once you receive that email stating that your order is ready for pickup,  you can go to the store. Depending on the popularity of some devices, there can be a slight delay during busy periods on the order.

You can find out more details on Express Pickup on our site here.

Regards
RogersJermaine

[mattfca]

just an fyi, the emails rarely work and the stores actively try to let these time out as they dont get commission.

its a pretty terrible experience