Exhausted from the win back experience

[mrkapoor1]

We got a call from the win back team with a great offer, my wife and I were ready to come back over. After going forward with two lines and Internet, we could only get one line and Internet, because for the second line, we’ve been told that it was cancelled due to a system generated cancellation and nobody knows why. We’ve been on hold and hung up… This is not going to work as it’s either both my wife and I and the Internet or nothing at all, and we can transfer back to our plan with Telus. We don’t know how to get in touch and are tired of being on hold for hours at a time. Can anyone help us?

***Edited Labels***

[RogersZia]

Good evening @mrkapoor1,

Welcome to the Community!

I can understand how frustrating this experience is for you. If you'd like we can review your account to address your concerns. We may not have access to the winback offers but we'll try our best to find you a plan that would work best for you.

You can contact us by sending a private message @CommunityHelps for account support.

RogersZia