Disappointing Customer Service Experience

[TS2U]

I recently decided to switch my cell phone service to Rogers. This included a phone and tablet. I was to receive both by FedEx X. After receiving my phone, I was informed by Rogers that due to a stocking issue I would have to pick the tablet up from a local store, 20 minutes away. The agent on the phoneconfirmedthat the tablet wasthere and informedthe staff of my puck up later that day. I agreed but when I arrived at the store, no one knew what I was talking about. After 10 minutes, they sent me to another store. The staff there also had no idea what I was talking about. I then spent just under an hour on 2 different calls trying for resolution. Later I was informed that the tablet had shipped. I requested that a customer loyalty member contact me the following morning. After wasting my afternoon running around at Rogers instructions and on the phone, I received the tablet the next day but di not receive a follow up call as requested. I called Rogers, and received an apology, but Rogers was unwilling to do anything else. I haven't even opened my cell phone or tablet box, and already Rogers customer service disappoints and dismisses my concerns. To add insult Rogers experts me to return the devices. What a disappointment

***Edited Labels***

[RogersMoin]

Hello, @TS2U.

Thank you for sharing your recent experience, and welcome to our Community!

We appreciate you switching your mobile line to us. I understand the inconvenience caused by the confusion and miscommunication regarding the pickup/delivery of your tablet. Understandably, this experience has left you frustrated. This is not the level of service we strive to provide, and I understand your disappointment.

I hope you have successfully activated your phone and tablet and are enjoying your new devices.

The callbacks may take longer because we are in the busiest time of the year. Thank you for your patience and understanding!

Regards,
RogersMoin