cancel
Showing results for 
Search instead for 
Did you mean: 

Device Upgrade - Feedback

Debgates
I've been here awhile

Not very happy with latest interaction:

I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh ok , but then I get a text message stating if I upgrade my phone and plan I would get up to 250 dollars waived from my phone I return. I currently owe 91 bucks on it, so I contact CS again and she was very nice and helpful but she informed me I would have to cancel everything and basically go to the bottom of the que for the back order. Again no complaints about the agent I spoke too she was very professional and courteous, but seriously Rogers?  

 

*Added Labels*

1 REPLY 1

Re: Device Upgrade - Feedback

RogersJermaine
Moderator
Moderator

Greetings @Debgates,

 

Thank you for your post here on the Rogers Community Forums. We do apologize to hear about your recent experience and thank you for taking your time to provide us with your feedback 

 

Regards,

RogersJermaine

Topic Stats
  • 1 reply
  • 543 views
  • 0 Likes
  • 2 in conversation